Innovation and disruption are constants in the supply chain game. In this episode, hosts Scott W. Luton and Kevin L. Jackson, alongside special guests Greg Buzek from IHL Group and Vignesh Balasubramanian from Microsoft, dive deep into the pivotal role of generative AI in revolutionizing supply chain management. Understand the significant inefficiencies in current transportation logistics, with over 50% of trucks less than half full, and how AI can turn this challenge into a substantial efficiency gain. Our experts share real-world applications from Microsoft, highlighting AI’s role in enhancing planning and forecasting capabilities, adapting to changing data, and optimizing logistics to cut costs and improve delivery times. Vignesh’s personal anecdotes from the COVID-19 pandemic illustrate the importance of preparedness and strategic adaptation in the face of geopolitical and weather-related disruptions. Looking toward the future, we discuss strategies like nearshoring, the lasting impact of supply chain disruptions on inflation and consumer experiences, and the critical importance of maintaining clean and ready data for AI optimization. Gain valuable insights, practical strategies, and a compelling call to action to embrace AI-driven innovations to stay competitive in today’s volatile market.

In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…