In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

Allen Jacques knows a thing or two about the world of life sciences and the various nuances that characterize the medical and pharmaceutical supply chains. Today, he serves as a Thought Leader at Kinaxis, a cloud-powered supply chain insight platform that combines human intelligence with AI and concurrent planning to help companies plan for the future, monitor risks and opportunities, and keep up with the speed of change. In this episode, sponsored by Microsoft, Allen sits down with hosts Scott Luton and Kevin L. Jackson to offer his take on a range of trends, issues, opportunities, and challenges relating to supply chains, drawing on his experience from the biopharma world. Listen in and learn more about the complexities of the pharmaceutical industry- including manufacturing challenges, regulatory constraints, and how these contribute to lengthy lead times- and how technology is helping supply chain professionals within the sector. Allen highlights the evolution of various digital and AI-powered solutions in improving supply chain transparency and efficiency, and the value of data-driven decision-making, and also offers some sage advice for those seeking to advance their careers and develop leadership credentials. Want to hear what else Allen has to say? Tune into the full discussion…