In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

In this episode of Logistics with Purpose®, hosts Enrique Alvarez and Adrian Purtill sit down with Sandy Lake, Director of Logistics at the Georgia Center of Innovation, to explore how Georgia continues to lead the way in logistics and supply chain innovation. Sandy shares her incredible career journey—from early entrepreneurship and healthcare management to her current role driving collaboration and innovation across Georgia’s logistics ecosystem. The conversation dives into lessons learned through major industry disruptions like the Great Recession and the pandemic, emphasizing adaptability, resilience, and the power of connectivity. You’ll also discover how the Georgia Center of Innovation helps businesses grow through data analysis, strategic resources, and partnerships that fuel logistics excellence. The discussion wraps with a look ahead to the Georgia Logistics Summit and the exciting future of freight transport, including emerging trends like synchro-modality and tech-enabled supply chains. Whether you’re a logistics professional, business leader, or innovator, this episode offers valuable insights on building a stronger, more connected, and future-ready supply chain.   This episode is hosted by Enrique Alvarez and Adrian Purtill, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…