In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University. Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves. Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build…

Sam Horn is on a mission to help people create quality communications that add value for all involved. Are you ready to join her and embrace positive change? In this first part of a dynamic two-part interview on Logistics with Purpose, hosts Enrique Alvarez and Kristi Porter are joined by the captivating Sam Horn- a keynote speaker, bestselling author, and leadership coach. Get ready for an energizing conversation as Sam shares her inspiring origin story, parenting insights, and the transformation from pitching academic courses to becoming a sought-after speaker on conflict resolution. Hear the secrets of the Intrigue Agency, learn unforgettable communication tips, and discover Sam’s philosophy on living a fulfilling life. Packed with engaging anecdotes and actionable advice, this first episode of two promises to be a thrilling ride into the world of impactful storytelling and effective communication.