In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

Join Scott Luton and special guest Vin Vashishta on the latest edition of Whiteboard Wisdom, presented by Supply Chain Now. In this episode, they delve into five crucial things CEOs must know about artificial intelligence. Vin, a seasoned AI advisor and CEO of V Squared, shares his extensive knowledge on defining transformation, the big picture of AI platforms, foundational models, the current capabilities of generative AI, and the future of simulations. This insightful discussion is packed with practical advice and forward-looking strategies to help business leaders navigate the evolving landscape of AI. Don’t miss this opportunity to learn from one of the industry’s leading experts.