Most retailers don’t have a return policy problem. They have an incentive problem. In this episode of Supply Chain Now, Scott W. Luton is joined by David Sobie, Co-Founder and CEO of Happy Returns, for a deep dive into the returns crisis and reverse logistics. David brings over a decade of real-world experience helping major retail brands turn post-purchase friction into customer loyalty. He shares critical data from their latest report with the NRF, exposing a staggering rise in retail fraud, the undeniable psychology of the in-person return, and why over 70% of merchants are moving away from free returns to save “dead stock” from rotting off store shelves.   This episode is hosted by Scott W. Luton. Produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with David Sobie Learn more about Happy Returns Learn more about Supply Chain Now Learn more about our hosts Want more Supply Chain Now? We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar: Watch and listen to more Supply Chain Now episodes here Subscribe to Supply Chain…

The annual release of a major industry index always sparks intense debate, but the true value lies in the core strategies driving the world’s top performers. In this episode of Supply Chain Now, Scott W. Luton is joined by regular co-host Mike Griswold, Vice President Analyst at Gartner, and special guest Laura Rainier, Senior Director Analyst at Gartner, to break down the defining macro trends from the Gartner Supply Chain Top 25 for 2026. The panel explores how leading organizations navigate global volatility by moving past tech experimentation to deliver true enterprise value. They dive into the realities of the autonomous workforce era, detailing how top-tier supply chains prioritize human-machine collaboration and systems thinking over simple digital literacy. Highlighting standout examples like Unilever’s shared forecasting and Schneider Electric’s disciplined process optimization, the discussion illustrates what it takes to build a resilient, network-centric operation. Laura Rainier also addresses critics directly, explaining why qualitative community opinion remains the ultimate “secret sauce” for capturing true excellence, while Mike Griswold wraps up by challenging leaders to leverage the supply chain as a primary engine for strategic growth.   This episode is hosted by Scott W. Luton. Produced by Trisha Cordes, Joshua Miranda, and Amanda…