Ragnar Lorentzen

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Warehouses are not running out of labor. They are running out of labor that can sustain the pace. Manual firefighting, overtime, and constant reassignment push skilled associates to burn out faster than they can be replaced. The result is a cycle of turnover, training, and rising labor costs that slow performance and strain budgets. This whitepaper breaks down the current state of labor in distribution, including turnover trends, overtime risk, burnout dynamics, and the true cost of churn. Click here to download and see how labor forces impact throughput, planning, and workforce strategy today.