In this episode of the Supply Chain Buzz, Scott Luton discusses the latest topics and top stories in supply chain, in 15 minutes or less!
More Podcast Episodes
top news
Podcast
June 28, 2024
The Buzz for June 28th featuring Jorge Morales and Thorsten Mebs with ISCEA
The Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience! In this week’s episode of The Buzz, hosts Scott Luton and Marty Parker cover the top news in supply chain and welcome special guests Jorge Morales and Thorsten Mebs with ISCEA to the show. Together they discuss: The impact of inflation on online shopping trends The evolving automotive landscape in China The importance of understanding and addressing organizational constraints before implementing AI The need for continuous learning and upskilling in the face of technological advancements And much more!
return management
Podcast
October 20, 2025
Ask Me Anything on Reverse Logistics & Returns
In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact. This episode is hosted by…