Ellis Jones

At MODEX 2026 in Atlanta, Scott Luton caught up with Mike Harris, VP of OMRS at Ocado Intelligent Automation, to explore how robotics, software, and evolving customer expectations are reshaping modern warehouse operations. While robots may grab the spotlight, Harris makes it clear: the real value lies beneath the surface, as in the intelligence that powers them.   Rising Expectations and the Cost-to-Serve Challenge Warehouse operators are under increasing pressure from both ends of the supply chain. Costs continue to climb, while customer expectations are rising just as quickly. “Cost to serve is continuing to increase and customers expect things faster and completely accurate” Harris explains. This dynamic creates a constant balancing act. Organizations must improve speed and accuracy while controlling costs, a challenge that requires more than incremental improvements. It demands smarter, more adaptive systems.   Flexibility and Long-Term Thinking Take Center Stage In today’s volatile environment, Harris sees a clear shift in how companies approach automation investments. “We’re finding that customers are looking to invest in technologies and partners that they want to stay with for a while,” he notes. Rather than chasing one-off solutions, organizations are prioritizing long-term partnerships and scalable platforms that can evolve with their…

We’re proud to celebrate another industry recognition for Supply Chain Now Founder, CEO, and Host Scott Luton – he has been named one of the ISCEA Top 10 Supply Chain Influencers of 2026. The International Supply Chain Education Alliance (ISCEA) highlights leaders who actively shape the profession by sharing research, perspectives, and practical insights that help advance the global supply chain conversation. (ISCEA) Scott’s inclusion reflects the spirit of the Supply Chain Now community: real conversations, practical takeaways, and a commitment to connecting practitioners across industries and roles. Through interviews, events, and ongoing dialogue with leaders around the world, his goal has always been to amplify voices and help move the industry forward together. We’re grateful to our listeners, partners, and guests; this recognition belongs to the entire community that shows up and shares knowledge every day. Check out the entire list and learn more about ISCEA here.