Our Supply Chain Leadership Across Africa series continues in earnest with a fascinating discussion around the proposition of using drone technology for social good. In this episode, hosts Scott Luton welcomes Prashant Yadav to the show, a globally recognized expert in healthcare supply chains and affiliate professor at global business school INSEAD, where he leads the Africa Initiative. Prashant is something of a media virtuoso, having appeared in prominent publications such as The Economist and Financial Times to share his expertise. Sitting alongside Prashant is Olivier Defawe of VillageReach, a global nonprofit that transforms healthcare delivery to reach everyone by working with partners to build responsive primary healthcare systems that deliver health products and services to the most under-reached. A key priority for both guests centers around realizing the immense potential for drones to unlock healthcare access, supply chain optimization, and socioeconomic development across the African continent. During the discussion, they touch on a number of pertinent questions: What are the major challenges to scaling and sustaining drone transport operations in Africa? How can we ultimately ensure drone transport is more cost-effective for public health supply chains? What can stakeholders do on the supply and demand side to increase adoption…

In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…