AI adoption in supply chain is moving from curiosity to business-critical execution. The companies pulling ahead are not chasing shiny tools. They are finding root causes, cleaning up messy data, and using technology to reduce wasted time across procurement, planning, inventory, and fulfillment. In this episode of Supply Chain Now, Scott W. Luton and Karin Bursa speak with Wiley Jones, co-founder and CEO of Doss, about the Enterprise Unleashed series and what leaders should take from the first several conversations. Wiley shares why culture, clarity, and leadership ownership are central to successful AI programs. The conversation also covers touchless procurement, master data, decision support, workflow redesign, and why the best companies are willing to question how work gets done.   This episode is hosted by Scott W. Luton and Karin Bursa. Produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Wiley Jones Connect with Karin Bursa Learn more about Doss Learn more about Supply Chain Now Learn more about our hosts Want more Supply Chain Now? We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream,…

In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.