Susan Woller

Traditional supply chains react, while Adaptive Supply Chains are built to anticipate and evolve. Learn how these strategies can transform your supply chain and multiply margins despite today’s turbulent market environment. Supply chains are more than just something to manage. They’re a strategic asset to the organization – driving long term, sustainable growth by constantly adapting to a fast-changing world. In this white paper, you’ll learn: The three pillars that make up an adaptive supply chain Six practical strategies that can help you achieve the three pillars of an adaptive supply chain Real life use cases on how companies like yours are using these strategies to maximize operational performance, profitability, and sustainability   Download the “6 Strategies for Building an Adaptive Supply Chain” white paper here to learn more  

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…