In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

Emerging innovative strategies and technological advancements are set to revolutionize the industry… are you ready for them? In this episode, host Scott W. Luton delves into the rapidly evolving world of supply chain management with special guests Tom Moore, Founder and CEO of ProvisionAi, and Jake Barr, CEO of BlueWorld Supply Chain Consulting. Listen in to gain invaluable insights into the significant shift towards outsourcing in manufacturing and its implications on supply chain dynamics and how predictive analytics and AI are becoming game-changers in managing supply chain efficiency and reducing environmental impact. Along the way you’ll also learn practical strategies for optimizing load management, highlighted through successful case studies from renowned companies like Unilever and Campbell Soup. This episode is a must-listen for anyone looking to understand the future directions of supply chain management and how embracing technology and innovation can lead to substantial cost savings, improved operational efficiency, and more sustainable practices. Tune in to equip yourself with the knowledge to navigate the complexities of modern supply chains and drive meaningful change in your organization.