E-commerce order volumes are climbing, but bottom-line profits aren’t keeping pace. In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Marketing at EasyPost and host of Unboxing Logistics. They explore how to protect margins by moving away from broad averages and toward customer precision and AI-driven routing strategies. Lori explains how unmanaged growth creates a hidden operational tax for businesses. She makes the case for focusing on order quality over pure volume, calculating the true contribution margin per order, and using technology to treat delivery as a customer retention tool rather than a standard cost center. She also shares a case study where an operator leveraged practical AI tools to save $2 million annually and drastically cut late deliveries without changing carriers or contracts. Tevon and Lori discuss core operating principles for winning organizations; breaking free from baseline defaults, segmenting customers by economic value, and building multi-carrier optionality to safeguard against rate spikes. They highlight how moving past standard averages helps operators stop losing money and ensure top customers receive the elite experience they deserve.   This episode is hosted by Scott W. Luton and Tevon Taylor. Produced…

In this inspiring episode of Logistics with Purpose®, Enrique Alvarez and Kristi Porter sit down with Hannah Cox, founder of betternotstop and the Better Business Network, to explore what it truly means to live and lead with purpose. From her early days in the music industry to launching a global movement for sustainable business, Hannah shares the deeply personal story behind her mission—including the powerful advice from her father that became the foundation for her work. She also dives into her extraordinary challenge of running 100 marathons in 100 days to raise $1 million and drive meaningful change. Tune in to hear how Hannah is helping leaders rethink success, build values-driven organizations, and create a better world—one bold step at a time. Key Learnings: Why purpose—not profit alone—is the future of business What truly makes people happy (based on real-world global insights) The mindset behind running 100 marathons in 100 days The power of community in driving sustainable change How businesses can align impact, leadership, and profitability Whether you’re a business leader, entrepreneur, or simply someone seeking more meaning in your work, this episode offers a powerful reminder: when you follow your purpose, you don’t just build a career—you build…