Think you’ve got visibility? Think again. Every year, an estimated 8 billion packages in the U.S. move “blind” — in transit, but not being tracked accurately or in real time. No alerts. No updates. Just guesswork. Before you know it, customers are upset, WISMO tickets are out of control — and your revenue is circling the drain. In this no-fluff session, we’ll uncover four critical visibility fails that quietly wreck shipping performance and erode customer trust during peak. And more importantly, we’ll show you exactly how to fix them fast using tools you already have.   You’ll walk away knowing how to: Detect and fix phantom shipments stuck in pre-transit limbo Set up real-time exception alerts before customers start complaining Eliminate tracking silos with one source of truth across carriers Use webhook-powered automation to reduce WISMO tickets and protect your margins

Go behind the scenes of Outdoor Cap’s warehouse to hear how the company tackled picking inefficiencies and discovered a better way forward with voice technology in this new webinar. Join hosts Scott Luton and cohost, as well as Peel Chronister with Outdoor Cap and Javier Esteve with EPG as they share their real-world experience—from identifying operational challenges and evaluating solutions to achieving measurable gains in productivity, accuracy, and employee satisfaction. Outdoor Cap’s operations team and EPG’s voice expert will walk through the selection process, implementation insights, and the tangible results of adopting EPG’s LYDIA Voice. Whether you’re exploring new warehouse technologies or looking to optimize your current picking process, this session offers practical takeaways and proven lessons you can apply in your own operation. Don’t miss this opportunity to learn how voice picking drives daily results inside Outdoor Cap’s warehouse—powered by EPG.