In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

Welcome to the inaugural episode of Whiteboard Wisdom: Quick Tips for Supply Chain Success, with Scott W. Luton! This brand-new, YouTube-only podcast program breaks down supply chain success into quick, easily digestible lessons. Join host Scott Luton along with expert guests as they explore key strategies, best practices, and innovative approaches to elevate your supply chain game. Whether you’re a logistics expert, supply chain enthusiast, or somewhere in between, tune in to this special series and learn how to drive success in the dynamic world of supply chain management. Join us for this first episode as Scott welcomes back Elba Pareja-Gallagher, Principal with Sustainability Navigator, and they walk you through four easy steps to launch a simple starter sustainability strategy. Walk away with tips to take constructive action in your role and organization. Join us for Whiteboard Wisdom!