In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

Today we’re diving into the multifaceted dynamics of the global supply chain landscape, emphasizing the pivotal role of leadership and workforce management within this intricate system. Welcome to The Buzz, powered by EasyPost! Hosts Scott Luton and Koray Kose welcome special guest Katie Date with Manifest to discuss: The implications of recent workforce surveys, revealing that a significant proportion of employees express discontent with their managerial relationships The critical understanding that effective leadership in supply chain management can either catalyze or hinder operational efficiency The influence of artificial intelligence in optimizing supply chain processes, positing it as a transformative force that can enhance decision-making and operational agility The importance of adaptability and proactive engagement with emerging technologies, advocating for a shift from reactive to proactive supply chain strategies to ensure resilience and competitiveness in a rapidly evolving marketplace Join us today as we focus on leadership development and technological integration as essential components of modern supply chain management.   This episode is hosted by Scott Luton and Koray Kose, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show:   With That Said…