In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…

Joining Scott Luton and special guest host Will Chu in today’s episode of Supply Chain Now are two supply chain supremos in the form of Patrick Leblond, Director of Supply Chain Systems and Process Optimization at GAF, and his colleague Derek Heer, Supply Chain Systems & Process Optimization Manager. GAF is North America’s largest roofing and waterproofing manufacturer, with over 4,000 employees and 35 manufacturing operations spread across 27 locations in the US. Due to this formidable footprint, its supply chain is extremely multifaceted and nuanced, and it is Patrick and Derek’s job to ensure operations run as smoothly and efficiently as possible. This involves careful management and curation of a technology stack made up of different systems and software that sings in harmony. For example, a major priority for them right now is warehouse optimization, a multi-year project which involves the modernization of a legacy WMS platform. Patrick and Derek also spend a lot of time collaborating with and providing their own frontline insight to Will, who is the CEO and Co-founder of Vector, a yard management platform designed to increase visibility for supply chain personnel and their partners. Throughout the discussion, the trio touch on their working relationship…