In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on the future of supply chains. Mike explains why reverse logistics and returns management are now critical, how AI-powered demand sensing improves agility, and why organizations must treat reverse supply chains with the same discipline as forward ones. He also shares predictions on AI certification in hiring and the risk of losing soft skills as technology takes on a bigger role. Using football as a lens, Mike highlights resilience from the Buffalo Bills, core focus from the Ravens, and orchestration from the Patriots—lessons supply chain leaders can apply directly. He also previews Gartner’s Planning Summits, where strategy meets hands-on execution. From tackling fraud in returns to preparing talent for an AI-driven future, this episode offers clear takeaways for balancing technology, people, and process.   This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Connect with Mike Griswold Learn more about Gartner Learn more about our hosts Want more Supply Chain Now? We know you can’t…

In today’s digital age, the threat of cyber attacks looms large over individuals, businesses, and critical infrastructure. The rapid advancement of technology has made our systems more interconnected and, consequently, more vulnerable to cyber threats. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson highlight the dangers of cybersecurity threats and provide crucial insights into how leading organizations are navigating this perilous landscape with the help of special guest Jose Razo, Senior Technical Specialist with Microsoft. Listen in as Scott, Kevin, and Jose share a detailed overview of the current cyber threat landscape, highlighting the increase in cyber attacks since the pandemic, and the significant costs associated with the breaches. Learn more about the various types of cyber threats, critical infrastructure and its importance and inherent vulnerabilities, practical advice for businesses to strengthen their cybersecurity posture, and finally, Jose’s four-step framework for protecting against cybersecurity risks. Don’t miss this episode, and begin engaging in proactive cybersecurity conversations, and stay informed! Because as Kevin says, it’s not if you’re attacked, or even when you’re attacked, but how you respond to the attacks.