The future of supply chain is accelerating, and today hosts Scott Luton and Kevin L. Jackson are unpacking the innovations and investments transforming the industry. From AI-driven visibility to the “zero distance” strategy by GE Appliances, this episode dives deep into what’s next for supply chain leaders. Welcome to The Buzz, powered by OMP! Scott and Kevin are joined by Pam Simon, Conference Chair and EVP of Programming at Manifest, to explore how technology, leadership, and collaboration are driving a smarter, more resilient supply chain ecosystem. Together, they discuss: How Steph Curry’s investment in the AI-powered startup Burnt is redefining the intersection of supply chain and the food industry GE Appliances’ zero-distance supply chain initiative and its impact on efficiency, technology adoption, and reshoring The rising influence of artificial intelligence in e-commerce, predictive analytics, and logistics optimization New features coming to Manifest 2026 in Las Vegas, including a dedicated procurement stage and expanded cold chain focus Why real-time visibility and autonomous systems are key to future-ready supply chains Listen in as Scott, Kevin, and Pam unpack the trends shaping 2026 and beyond — and share how today’s leaders can stay agile, connected, and innovative in a rapidly changing world.  …

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…