In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

Prepare yourself for an insightful exploration into the complexities, trends, and innovative solutions that define the dynamic world of supply chain management in the food and beverage industry. In today’s episode, hosts Scott Luton and Greg White delve into the intricate world of the food and beverage industry, accompanied by an industry leader at the forefront of innovation, Gary Nowacki, CEO and Founder of TraceGains. Listen in as this episode offers a fascinating journey through the critical issues, transformative technologies, and leadership priorities shaping the global supply chain within the realm of food and beverages. They touch on a variety of topics, from the challenges faced by food companies to the revolutionary impact of technology on supply chain performance, and everything in between. Join them as they navigate through discussions about: Data movement Food safety and eco-system thinking The significant role of ESG considerations in the ever-evolving landscape of the food supply chain And more!