In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

The future of supply chain is entering a defining chapter, and today, we dig into the signals, shifts, and strategic decisions shaping what’s ahead in 2026. From ongoing trade volatility and labor disruptions to the accelerating role of AI and integrated planning, this episode cuts through the noise to focus on what leaders must prepare for now. Welcome to The Buzz, powered by EPG! Listen in as hosts Scott Luton and Karin Bursa break down the most important developments influencing global supply chains — and how leaders can build resilience in the face of constant disruption. They’re joined by special guest Alex Pradhan, Founder of Alchemy Advisors, who brings practical perspective on how organizations are adapting strategy, technology, and decision-making for what’s next. Together, they discuss: Why systemic disruptions — from trade policy shifts and labor unrest to natural disasters — are no longer exceptions, and how leaders must rethink resilience as a core capability Key predictions for 2026, including the normalization of tariff impacts, a potential U.S. manufacturing boom, and the continued maturation of integrated business planning How AI is moving beyond experimentation to accelerate decision-making, supported by a real-world case study from a major beauty brand using AI…