Supply Chain Now
Episode 1294

Customer experience can really make or break you as a company. And your distribution network, along with partners within that network, has an enormous impact on what that customer experience is.

-David Phillips

Episode Summary

Unlock the secrets to cost-saving and elevating your customer service through strategic supply chain optimizations and partnerships in this insightful episode of Supply Chain Now.

Join hosts Scott W. Luton and Marty Parker as they sit down with industry experts Megan Bowen, Senior Director of Warehousing at Nolan Transportation Group, and David Phillips, Senior Director of Solutions at Transportation Insight. Discover how companies can navigate the complexities of logistics and supply chain management, leveraging continuous analysis, automation, and strategic partnerships to drive innovation and sustainability.

Listen in as David shares how his team conducts regular network alignment analysis to achieve efficiency gains and recounts a case where optimizing inventory led to a 15% reduction in supply chain expenses without changing physical locations. Megan underscores the importance of choosing the right warehousing providers and the role of flexibility and scalability in maintaining an agile supply chain.

Explore practical strategies for improving outbound shipping, such as consolidation, full truckload hauls, and leveraging warehouse partnerships, and understand why a holistic view of your supply chain is essential for handling disruptions and making informed shipping decisions. This episode is packed with actionable insights for improving supply chain operations, strengthening partnerships, and driving business success.

Tune in now and take the first step towards a more efficient, resilient, and cooperative supply chain.

Episode Transcript

Narrator [00:00:04]:

Welcome to Supply Chain Now. The voice of global supply chain. Supply Chain Now focuses on the best in the business for our worldwide audience, the people, the technologies, the best practices, and today’s critical issues, the challenges and opportunities. Stay tuned to hear from those making global business happen right here on Supply Chain Now.

 

Scott W. Luton [00:00:32]:

Hey, good morning, good afternoon, good evening, wherever you may be. Scott Luton and Marty Parker with you here on Supply Chain Now. Welcome to today’s show. Hey, Marty, how you doing?

 

Marty Parker [00:00:41]:

I am great. I am just so excited to learn from Megan and David today.

 

Scott W. Luton [00:00:47]:

I am, too. And you let our cat out of the bag. We got two outstanding guests here. We’re going to be introducing in just a second. But I’m excited too, because, Marty, not only do we have great guests, but we’ve got an outstanding topic, really important topic, right? Focus on how to build more resilient, more successful warehousing networks. We’re going to be gaining valuable perspective and expertise from a couple of business leaders that you mentioned that are out there making it happen, especially in a really challenging, complex, costly landscape. So stay tuned, folks, for an informative, enlightening, entertaining and actual conversation. Marty should be a good one, huh?

 

Marty Parker [00:01:22]:

Outstanding. Can’t wait.

 

Scott W. Luton [00:01:24]:

All right, so let’s not waste any more time then. I want to introduce our guests here today, Megan Bowen, senior director of warehousing with Nolan Transportation Group, and David Phillips, senior director of solutions with transportation insight. Hey. Hey, Megan, how you doing today?

 

Megan Bowen [00:01:41]:

I’m doing great. How are you?

 

Scott W. Luton [00:01:43]:

Wonderful. Great to see you. Great to see you. And David, how are you doing?

 

David Phillips [00:01:47]:

Doing great, Scott. Thanks.

 

Scott W. Luton [00:01:49]:

You bet. Enjoyed our pre show conversation. And Marty, that’s where we’re going to start because not only do we have two great practitioners, we got two great characters here today. So, Megan, you live in Nashville, Tennessee, right? Although you’ve got some strong Mississippi family ties that bond. Right. But tell us about Lola and Winnie. Who is Lola and Winnie?

 

Megan Bowen [00:02:11]:

Yes. So Lola is my Brittany spaniel, and I’ve also got a rescue, actually on Valentine’s day. Her name is Winnie. So a lot of my time outside of work is spent playing with them, obviously taking them on a lot of play dates and things like that. They are both crazy and we love them for sure.

 

Scott W. Luton [00:02:31]:

Oh, I love it. What a great Valentine’s Day gift. So Lola and Winnie and Marty, before I go to David here, Marty, I know you love animals as well, and you’ve got a cat that’s been around the block a time or two. Is that right, Marty? Yeah.

 

Marty Parker [00:02:44]:

Esther is 17 and she is got quite the personality. Let’s hope she doesn’t join us because she can be quite personal.

 

Scott W. Luton [00:02:52]:

Hey, come on. Come on. Esther, Lola, Winnie, all the kids. Let’s bring them all in. But. All right. So, David, great to see you. So you call Louisville, Kentucky home, although you’ve got some strong Tennessee DNA in your bones.

 

Scott W. Luton [00:03:07]:

Now, what we hear is that you love, if you’re not out there solving big time supply chain challenges, you’re on the water somewhere. What do you do on the water, David?

 

David Phillips [00:03:15]:

That’s very true, Scott. Um, I’m a lake guy, so that’s a common question. It’s like, what kind of water? Prefer the lake? Have been at the lake every summer for almost my whole life. Um, and on the water pretty much will do anything. Tube, wakeboard, ski, you name it, I can do it. Now. I didn’t say I could do it well, but I can do it. Um, I just enjoy being out there, so.

 

David Phillips [00:03:41]:

And now I have three little kids, like I mentioned, so it makes it all the more fun.

 

Scott W. Luton [00:03:44]:

Oh, I bet. So you said, Marty, I’m hearing, David. I can see it now. And there’s three kids shooting across the lake, no matter what vehicle or tube he’s on. Marty, there’s some good times, I bet, huh?

 

Marty Parker [00:03:55]:

Absolutely. Little evil Knievel, if you go date me a little bit. Trying all the master tricks in the water.

 

Scott W. Luton [00:04:02]:

Oh, I love it. What a great analogy, too. Well, Megan and David, welcome to you both. Marty and I are really looking forward to today’s conversation. So let’s do this. As we dive into a supply chain conversation. Imagine that. But we’re talking about really optimizing and building more successful warehousing networks, which is critical in this day and age where you got inflation, you got supply chain costs, complexity.

 

Scott W. Luton [00:04:24]:

Everything is a battle these days. So let’s offer our audience some context, though. So, Megan, I’ll start with you if you tell us briefly about Nolan Transportation Group and your role there.

 

Megan Bowen [00:04:35]:

Yeah, absolutely. So, Nolan Transportation Group, or NTG, we are one of the largest freight brokerages in the United States. We are currently moving over 1 million loads annually. So we connect 14,000 shippers to multimodal capacity from over 80,000 carriers. And that’s across Drayage, Truckload, LTL, and final mile services. More recently, we started offering the warehousing services. We saw a major boost in our drayage growth in 2020, 2021, like everyone else. So now we’re able to provide the warehousing capacity, more than 2200 customers across 5000 warehouse locations.

 

Scott W. Luton [00:05:16]:

Man. Okay, and Megan, you do what? I mean, I bet you love out there helping organizations grow and do supply chain better, huh?

 

Megan Bowen [00:05:24]:

Absolutely. Yes. We certainly thrive in chaos, and that’s warehousing for you. So, yeah, as a senior director of warehousing, I oversee everything from beginning to end when it comes to warehousing strategy and the procurement of those relationships and really looking into, you know, what. What their needs are and finding that, you know. Right. Solution.

 

Scott W. Luton [00:05:45]:

Love it. Marty, before I go to David, 80,000 carriers. What a quite an ecosystem that Megan can bring to bear, huh?

 

Marty Parker [00:05:53]:

It’s crazy. It’s enormous. And they have a reputation of being one of the best in the world at it, so that’s just amazing.

 

Scott W. Luton [00:06:01]:

It is. Okay, so, David, if you would tell us briefly the same question about transportation insight and your role there.

 

David Phillips [00:06:09]:

Yeah, absolutely. So while we have NTG that serves transactional clients, I’m with transportation insight, and we’re a leading logistics provider of managed transportation and parcel optimization solutions with a real focus on logistics strategy, technology, and data intelligence. And so we offer everything from audit solutions, TMS analytics, supply chain consulting. We do that across all modes of transportation. So there’s not a lot that we can’t do for shippers that we partner with.

 

Scott W. Luton [00:06:41]:

How about that? And, David, where do you play in that outstanding supply chain equation?

 

David Phillips [00:06:47]:

Right. So, in my role, I serve as the senior director of solutions. So I lead our solutions design group, which is a team of engineers who are tasked with supporting all opportunity types across both new and current customers. So we’re constantly evaluating the needs and challenges that shippers are facing in the market, and we’re looking to build future stage solutions that allow those shippers to address those needs, but also reach goals that they have.

 

Scott W. Luton [00:07:12]:

Okay, man. So, Marty, my ears, all the cool things that David just shared, data intelligence, because as I can’t remember which semiconductor company, the CEO said, data is a new oil. And a lot of folks that agree with that. But, Marty, what’d you hear there from David?

 

Marty Parker [00:07:29]:

A key thing is our supply chain, supply chains have to be flexible. And so having that data, having that optimization, which I’ve personally done for 1015 years, because things change. And so you need a company like Ti that can change and grow with you as you’re growing your business.

 

Scott W. Luton [00:07:47]:

That’s right. Well said. And it sounds like you are leveraging an army of engineers out there, David, to make it happen and make it happen smarter. So appreciate what you. How you and Megan have kind of set the table for us here today. All right, so as we’ve talked about. Our main theme for today’s conversation is going to be really focused on building more resilient, more successful, more actionable, more powerful and robust. One of my favorite words, warehousing networks.

 

Scott W. Luton [00:08:14]:

Right. So we want to start with you, Megan, because we want to start by kind of putting together a list of some key considerations when folks out there are looking for warehousing providers, how would you build that list?

 

Megan Bowen [00:08:27]:

Right. So outside of the typical location, pricing terms, service, those sort of things, our key considerations are going to be the experience, flexibility. Marty just said it. That’s going to be a word used a lot today, I’m sure. Scalability along with that and then overall capabilities and technology, that’s a huge buzzword. Obviously, there’s a lot of different types of warehouses out there. You need to understand what exactly you’re looking for and then make sure you’re choosing the right one out of that umbrella. So very, very important that provider selection is probably the most important thing.

 

Megan Bowen [00:09:05]:

You want to know what you’re looking for and find the right partner at the right time. You also want to make sure that once you do find that provider, how they work works with you. So you want to make sure you’re very, very upfront and honest with how your business works and be as transparent as possible. That’s the only way this works as a three Pl. We in the last few years, really being able to get sticky with warehousing was through transparency, through selecting the right providers, and strategically looking at where we wanted to add and who we needed to add to make sure that we could, you know, optimize our customers supply chain. So, you know, a lot of people ask us, how do three pls operate with warehousing? You know, we mentioned those 80,000 carriers, those 80,000 partnerships, relationships that we have. We were able to really leverage those relationships and look at what we were able to offer. And warehousing was a huge opportunity for us through that network.

 

Megan Bowen [00:10:07]:

We really can piece together that port to port from beginning to end with warehousing being such a key piece today. And one of those most important things is that visibility, especially the importance of inbound visibility and just visibility overall with technology and being able to really operate. The more we can get our hands on, the stickier you get, the more visibility, the less headache, the more operational efficiency overall. So yeah, those are our key considerations.

 

Scott W. Luton [00:10:40]:

Megan, I love this, getting sticky with it. That was a great part of your response there, knowing the business right, getting cohesive with your customers and their supply chain partners, Marty, beyond getting sticky with it, which I love. Megan, that’s going to come up a couple times, rest of the conversation. I love her first part of her response, which is so critical. Whether you’re looking for a warehousing provider or many other things in global business, really not even supply chain. What are we looking for? How about let’s start with that. Marty, your thoughts?

 

Marty Parker [00:11:11]:

Yeah, as an engineer myself, we’d call it the scope of work. And so you bring a partner in that really knows what they’re doing, to look at what you want and what you’re doing and where you’re going over the next three to five years and really parse that out and then figure out the solution that fits that scope.

 

Scott W. Luton [00:11:30]:

Yes, that is right. Makes it happen, creates the success that we’re looking for. And I think the other thing that you kind of implied there, Marty, finding the right partner and warehousing provider, that’s going to really learn your business. Right? Because as businesses scale, grow, or encounter different parts of different chapters of the journey, their needs may change and evolve. Typically they do so having a partner that is more dynamic than static, because, you know, as the business changes and grows and evolves, you just not set it and forget it. Right? Like our friend Ron Papil loved those infomercials way back in the day. It’s anything but. So, David, I want to bring you in here because I want to, as a kind of a follow up to the question and a great list of considerations that Megan just shared, what would you consider to be strategic considerations for, say, warehouse and locations types? You name it.

 

Scott W. Luton [00:12:23]:

David, what would be your, your shortlist there?

 

David Phillips [00:12:27]:

Yeah, for sure. I like what Megan shared. And as I think about strategic considerations for your warehousing, your distribution network, it’s all about network alignment. And I think about that across a few different categories, customers, suppliers, operations. And there’s more. But that’s kind of where I’m going to focus on this particular question, because when I’m thinking about warehousing or distribution strategy, I’m thinking about start with customer footprint. So do you have a regional or national customer base? Geographically, where are your distribution points related to that customer demand? Because in theory, you want your locations to align very well with who’s buying your products. Right? So I think that’s important.

 

David Phillips [00:13:11]:

On the flip side, you have to balance out with your supplier footprint as well. So considering where your materials or your products are coming from as well, whether you’re manufacturing, you’re buying from suppliers, those suppliers may be domestic, they may be global. So you got to have balance within the supply chain as well, across your supplier network, your distribution, your customer footprint in order to really maximize efficiencies there. The third component that I’m thinking about strategically, and this has become more and more important over the last, let’s call it five years, okay? But customer experience, this matters maybe more than it’s ever mattered before, because what’s happened is you’ve got many large companies that have had consumers that say, I want my order in one to two days. I want to be able to track it through the entirety of the lifecycle from ship point to my doorstep. And, oh, by the way, I also want it to be in a really aesthetically pleasing box. You have preferences that all round out this customer experience. Now, that’s different than what it’s been 10, 20, 30 years ago.

 

David Phillips [00:14:18]:

So customer experience can really make or break you as a company. And your distribution network, along with partners within that network, are going to have an enormous impact on what that customer experience is. And this topic is no different. So those are three really critical components of what I’m thinking of and what I’m having conversations with shippers about when they’re thinking about evolving or changing what their warehousing or distribution network looks like.

 

Scott W. Luton [00:14:43]:

I love that. David, we should, we could do a whole show on that last response there, I think, Marty, but would you? Picking out what he thought, some of the most important stuff from David’s response was, Marty, what would that be?

 

Marty Parker [00:14:55]:

So I agree with customer experience, because if I am going to have you help me or turn over this part of my business to you, I need my customers satisfied. And frankly, I’m going to trust you to even do that better than I do. So I think that’s mission critical.

 

Scott W. Luton [00:15:16]:

Completely agree. And I bet David, as a quick follow up before we move on, I bet you and your team are doing that network alignment analysis, very holistic analysis, on a regular basis, because as you point out, there’s a huge need for that out in the market, huh?

 

David Phillips [00:15:31]:

Yeah, absolutely. We do that every day. We have a specific team in place. That’s our supply chain analytics and consulting group, and that is a team who is neck deep in network optimization studies all the time. And thinking about this question, I thought it’s ironic that you asked me that, because if you don’t mind, I really like to tell stories. I think that helps make things a little bit more relevant for people that are out there listening to this. You know, you ask me, what are things that I’m considering strategically, when I’m looking at networks, right. Majority of people at the onset of that question are going to think, how many locations do I have and where are my locations? But I’ll give you a kind of a subcategory that can be as impactful or more impactful than looking at just where your locations are, how many that you have, and that’s going to be inventory.

 

David Phillips [00:16:21]:

So my quick story is that we worked on a network optimization project recently for a customer who had this same question. They’re looking at their network, they think, not exactly sure that it aligns with my customers, with my supplier base. We maybe need more, we maybe need less, help us understand what we need to do here. And what happened was, is that they nearly had their locations in the exact locations and the number that they needed across the United States. What we found was that their inventory and how they were stocking those at each location didn’t align with their distribution network. And so through a process of inventory rationalization, creating a strategy around what inventory is stored, where, how to restock at each location, kind of the strategy around how we are carrying inventory at each of these locations that they had across the country, they were able to remove 15% out of their supply chain expense on an annual basis just by adjusting inventory. They didn’t have to change a single location. They didn’t have to add or remove, they didn’t have to go through the disruption of that.

 

David Phillips [00:17:28]:

It was all about, we got to have the right products in the right place because demand is what’s going to drive that. Right. So I thought that was a really great example to say location matters, where those locations are, how many absolutely matters. But it’s not the only criteria that could really determine you really maximizing the efficiency within your network.

 

Scott W. Luton [00:17:51]:

David. Oh, I’m so glad you share stories. They’re timelessly important and valuable because it takes concepts and gives us practical, tangible examples of why it matters. Right. And Megan, I’d love to get you to comment there. 15%. Taking 15% of supply chain expenses out of the equation. I bet y’all say this in Mississippi and Tennessee and Kentucky, that dog will hunt.

 

Scott W. Luton [00:18:15]:

I know we say that here. Georgia, Marty, Megan, any comments there on David’s story?

 

Megan Bowen [00:18:20]:

Huge. And that’s part that why our partnership is so important for these customers is finding things like what Dave is talking about. That’s supply chain altering. That’s a huge solution, obviously. So we really want to ensure that we’re continuing to dive in. And I think that’s something David and I have talked about here recently is how frequently customers are looking into that. How often are you checking into how your business is running? And I don’t think customers are doing it enough, especially in the last couple of years. The amount of disruption that we’ve seen and a lot of acquisitions and things going on right now, a lot of people’s inventory is changing.

 

Megan Bowen [00:18:56]:

The way they do business is changing. And then the things that we’re out here offering is obviously changing. Day to day is extremely, extremely important.

 

Scott W. Luton [00:19:04]:

That’s right. Supply chain altering, Marty, is what Megan called it. And she’s right. It’s transformation. Gosh, 15%. And I bet the example that David pointed out, Marty, I bet that was not a small operation where 5% would be big, but 15%. Marty, your thoughts?

 

Marty Parker [00:19:20]:

So there are so many variables in this. 30, 40, 50. And the combination is a factorial. And companies think they can do that with spreadsheets and pieces of paper. I see that all the time. And you simply can’t do it. What David’s talking about, what Megan’s talking about, really can save you a lot of money and improve the service and customer experience at the same time. You just simply can’t do that by hand with spreadsheets and pieces of paper.

 

Scott W. Luton [00:19:48]:

That’s right. That is right. And now you said factorial. Gosh, a shiver went up my spine. Math. Math is not my thing here, Martin, so hopefully there’s not going to be a quiz later. All right, so, David, a lot of good stuff here. So y’all keep the stories coming.

 

Scott W. Luton [00:20:03]:

By the way, David and Megan, whatever y’all want to share here, I want to get to my next question. David, for you, and that comes to you. How can supply chain leaders make outbound shipping more efficient? David, additional thoughts there.

 

David Phillips [00:20:18]:

It’s a large question, Scott, to be honest with you, you talked about having a podcast around a single topic. That’s one where we could spend a lot of time. So I’ll start by saying there is no absolutely perfect answer. Every shipper is a little bit different. What you can really take on operationally may look different from one shipper to the next. Product considerations come into that as well. But one of the things that, you know, if you think about that in mind, you got to consider shipping strategies that align with what you can take on operationally and then align with your customer experience goals, just like I mentioned before. So a couple of things within that.

 

David Phillips [00:21:00]:

If you’re a single distribution point shipper, maybe this looks like consolidation. You know, I’ve worked with shippers I had one in particular that worked out of that one operating center out of Greensboro, North Carolina. But they ship nationally to customers all over the country. So how do you create more density? That’s a keyword for carriers, right? They want density within their network. They want nice, pretty pallets, all of the things. How can you aggregate those shipments to create more density and pricing incentives with the carriers?

 

Scott W. Luton [00:21:30]:

David, they don’t want that ugly freight, right?

 

David Phillips [00:21:34]:

They don’t, not unless you’re willing to pay for it.

 

Scott W. Luton [00:21:36]:

Yeah, they will take it all day.

 

David Phillips [00:21:38]:

They will take it all day for a price that will speak volumes. But can you create that density? Can you create full truckload lime hauls to different regions of the country and then create a milk run network for final mile delivery? There are different strategies that you can employ, but it depends on, again, who you are as a shipper. What can you handle? What can your network handle operationally? Customer experience, goals you have, and a lot of that, again, and Megan can comment on this too, depends on what type of partners that you leverage. From a warehousing perspective, what can they handle? How can they help fulfill some of the different goals and strategies that you want to implement? Because at some point they are going to impact your process. They are going to impact the network. So you got to have partners that can support some of the different initiatives that you have as well. I mentioned a single point shipper. You might be a multi distribution point shipper.

 

David Phillips [00:22:29]:

This could look like, again, some of this network alignment, network optimization project level support that we talked about in the previous question, but also looking at optimizing your carrier strategy. Do you leverage both a national and regional carrier network based upon where you’re geographically located and who can serve your business well? It could also look like how do you leverage customer pickups or even just looking at your warehouse pick pack stage strategy. All of this will go into how do you create an efficient operating network. So those are a couple of things that come to mind, but I love what Marty said about things are always going to need to be flexible. That’s right. I use the word all the time. Supply chain is dynamic. You’re going to hear me say the word dynamic several more times throughout this podcast.

 

David Phillips [00:23:18]:

You have to be willing to analyze how your business changes have affected your ability to be efficient. So if you allow me, we work with a lot of customers that are high growth companies, which is amazing. We love growth. Everybody loves growth. It means good things are happening. But what happens with these high growth companies is that they start acquiring other companies that are fairly consistent at a fairly consistent rate where they’re, they’re growing market share, they’re expanding product lines. But what we see in this activity is that their logistics strategy remains stagnant. Nothing actually changes.

 

David Phillips [00:23:52]:

Right. So you have these companies that end up with distribution overlap, you’ve got locations consolidated in the same regions, you’re shipping across lanes all over the country. You also have multiple systems and multiple sources of truth, which means that you can never have real holistic visibility to what’s happening within your supply chain, let alone how you can make better improved shipping behaviors or shipping decisions to be able to improve over time. So that’s the second component in summary, is to be willing to analyze how your changes have impacted your ability to be successful and put plans in place to address that.

 

Scott W. Luton [00:24:30]:

Yep, everybody’s got their own spreadsheet oftentimes as Marty was talking about earlier. And it’s tough to find that single source of truth for sure. Before I come back to Marty for your comments on Dave’s response, Megan on circle back to you because he brought out, you know, that partnership selection and how important that is, it doubled down on that. I think that’s critical because in this state of constant change, old complexity, new complexity, stuff we’ve seen before, that’s tough to deal with, things that are new, new curveballs. Megan, comment really quick on the importance of selecting the right partners.

 

Megan Bowen [00:25:03]:

There probably is the most important, like he mentioned that we’ve said, flexibility, scalability. Like we said, everyone wants to guess correctly. You want to be able to find the right person, right time, and then nothing change. Obviously that doesn’t happen in this business. Too volatile, things are going to change. David mentioned a lot of different examples of different things that could possibly change. And with that, you have to have a partner that is willing to flex up or down with you, that is willing to look at The SoLUtIoN and be a problem SOLver for you as well. So that’s where, you know, at the very beginning, I talked about experience that is crucial to find somebody that doesn’t just have the warehouse experience, but the overall supply chain experience that can look at, um, you know, what is changing and really be able to provide that, that solution.

 

Megan Bowen [00:25:49]:

That’s how you find a reliable LOng term paRtner.

 

Scott W. Luton [00:25:52]:

That’s what I’m talking about. Dynamic. David says Come up time and time agAin. MEGan, you’re like scaling up, scaling down. You got to have a direct partner that can, I can work with you there. Marty, we’ve caught a lot of ground in the last couple of minutes. But what do you want to pull out and make sure our audience takes away from that last response from David and Megan.

 

Marty Parker [00:26:09]:

So I think most companies warehouses and manufacturing locations are accidents of history, and so they are often in the wrong place. I had a factory that we located because the girlfriend of the consultant loved to ski. So we put a factory in Rutland, Vermont. And so when that occurs, then often you’re not optimized. You add M and A’s and acquisitions, and then suddenly you’ve got a real mess on your hand. So having experts to look at that for you and think about it as you would design it, rather than an accident of history, I think is a great practice.

 

Scott W. Luton [00:26:51]:

Excellent point there. What a great example there. More to that story there, Marty, we’ll have to get to another episode.

 

David Phillips [00:26:58]:

All right.

 

Scott W. Luton [00:26:58]:

And one other thing to call out, Marty, David and Megan, you know, we had Robin Meyer, I believe, Robin, with transportation insight. And, you know, David, I think you brought up carrier diversification, and I think this is important. Lesson learned. We’re talking warehousing and logistics and freight in particular. No matter your size of your organization, no matter your shipping volumes, there’s tremendous opportunities. I think they were. Robert had used this example of working with a customer that ships about 2 million in annual volume parcel shipping, and they found tremendous savings by again revisiting, learning new things, finding that alignment that both David, Megan and Marty all have been talking about on a variety of different levels. So don’t, if you’re not a big shipper.

 

Scott W. Luton [00:27:45]:

Right? Hey, savings and new ways of doing things and innovation isn’t just for the big enterprises out there. Don’t let that persuade you from not revisiting how you, how you ship and how you, how you do supply chain. Okay, let’s see here. David, I want to come back to you with another question here, because being able to handle, we’ve touched on this a little bit through the first part of this conversation, been able to handle in terms of organizations and their supply chains, these significant network changes. Right. That can disrupt their supply chain operations. What are some of the ways that you would suggest the business leaders out there, how they can insulate themselves a bit and be able to handle that disruption a lot better?

 

David Phillips [00:28:28]:

Yeah, for sure. Well, I’ll start where I left off in that we live in a dynamic world. Things are changing every day. And so I think it really starts with what I mentioned earlier. You have to be willing to look at your supply chain network more strategically and understand how it all fits together. And I tell shippers this all the time when we have these conversations, you don’t have a great feel for how each component works together within your network and something breaks, it’s a lot harder to figure out what broke, how it broke, and a solution to resolve it. Right? And your supply chain network’s no different. If you think about your warehousing distribution network, if something goes wrong and you don’t understand, from materials suppliers, transportation, to manufacturing, to distribution, to final customer, how all of that interconnects, because it does interconnect, all of those pieces will affect one another and ultimately impact that customer experience we talked about before.

 

David Phillips [00:29:24]:

If you don’t understand that, it’s that much harder to figure out, how do we actually resolve this and make sure that we have a sustainable resolution so that this doesn’t continue to happen in the future. So I think that’s key. The second thing for me is having a mentality of strategic planning all the time. Because what I know for a fact is that no one woke up in March of 2020 and thought the world was going to shut down. We were going to end our pandemic. And yet, no way to get critical materials from your suppliers. For example, no one knew that earlier this year a container ship was going to run into a bridge in Baltimore and cause a ripple effect around the country from a network, operations, drayage, ports, you name it, no one knew these things were going to happen. But we know disruptions right around the corner every day.

 

David Phillips [00:30:17]:

So how are you going to respond when it does? What resources do you need to have in place to make sure you can mitigate that risk? And one of the things that you can do, and somebody mentioned it earlier, maybe it was Marty. I agree with 100%, is having really strong partnerships, and I mean, partnerships with warehouses for sure, but really further than that, carriers, your supplier base, warehousing, distribution points, logistics solutions, all of it. Most companies aren’t set up to really manage full scale supply chain disruptions like this on their own. And partnerships can be absolutely the difference and key to being able to maintain your customer experience. And ultimately, what it all ties back to in the end, for shippers who are listening to this, is profitability. How can you maintain profitability through times of disruption and actually make times like that a competitive advantage? It’s the best companies out there that have plans like this that are able to create advantages through disruption, rather than seeing disruption cause their operations to crumble.

 

Scott W. Luton [00:31:22]:

Man, preach it. David Phillips, deacon of the First Church of global supply chain here today, we’re all getting baptized.

 

David Phillips [00:31:30]:

That’s at first.

 

Scott W. Luton [00:31:32]:

So, Megan, I would give you a chance. David weighed in heavily there and of course he talked about partnerships again. And also what’s really important is the profitability. Right. Because you can have the best meetings, you can have the best plans, but if all the partners aren’t making money, it’s not going to be sustainable. Right. But Megan, anything else, you want to weigh in there as we were talking about ensuring our supply chains can handle the huge network changes and other disruptions that can be thrown at them.

 

Megan Bowen [00:32:02]:

Yeah. To David’s point, finding those correct those right partnerships and what we strive to do is make sure that you’re going after the experienced partner, that seasoned partner, not just in warehousing, but the overall supply chain, being able to have those relationships already in place with all the big players. And essentially in doing so, that provider is able to not only anticipate and respond to these changes in market that we’re talking about these disruptions and be that long term partner for you, but they’re also able to, you know, make sure they’re not just, you know, you don’t just want to make sure that your goods are moved, you know, stored, handled properly. You also want to make sure that you’re getting, you know, competitive pricing. That experience with existing relationships with seasoned providers. That’s key.

 

Scott W. Luton [00:32:52]:

Excellent point there. Gosh, Marty, I think I feel like we’re getting like a certification here today from Mecca and David, a lot of good stuff, but what you hear there. So, Marty, again, when it comes to not only picking the right partners, develop those, those right relationships, planning regularly, right, not just once every three years, but let’s try to, let’s try to act like supply chain practitioners and actually plan regularly, but again, to handle these big time disruptions and network changes that Megan and David were both speaking to. What say you, Marty?

 

Marty Parker [00:33:23]:

Two really important points. First, Murphy’s law, what can go wrong will go wrong. And the models that David builds out allows you to do what if scenarios to think about those things. And then Megan builds out a robust network to allow you to be able to do it. And then secondly, partners, people do business with people, so you need the data and analytics. But I also need people that I know and trust that know my business and I know their business and what they’re doing for me. You have those two things. Your supply chain is just going to kill it.

 

Scott W. Luton [00:34:03]:

Excellent point, Marty. Creating an ecosystem of folks that want to, are willing to invest the time and elbow grease into really learning the business. And the week in, week out changes sometimes day in, day out changes, if you know what I’m talking about. So I love those two key things there. Marty, Megan, David, Marty, I think we’re having a, quite a conversation that I think Esther, Lola, Winnie and David Phillips army of evil knievels are, would be proud of. So I love this stuff. I wish we had a couple more hours. I want to start this up.

 

Scott W. Luton [00:34:35]:

As we start to wind down, Megan and David, you know, we’re kind of, kind of not necessarily summarize everything we’ve been that we’ve gone through here today, but really want to focus on those key takeaways, right? Because all of it, I think, has been valuable perspective. But if you had to pick a few things that folks got to remember from today’s conversation, when it comes to business leaders out there trying to build a resilient and efficient and more successful supply chain, what are those key takeaways from today’s discussion? Megan?

 

Megan Bowen [00:35:07]:

Yeah, I think certainly key from this discussion is finding the partner that understands your business, able to analyze that business, understand it, and then want to make it better and also, you know, looking for that, the right solution at the right time. But like we’ve talked about today, there’s always going to be disruption. So the kicker here is making sure that you’re also connecting with the experienced supply chain experts who can anticipate, respond to those changes appropriately and really be reliable long term. So, you know, don’t wait. Look, look into what you’re doing today, see how it can improve. If it doesn’t feel right, it’s probably not right. You want to be happy who you’re working with. You want to have that good feedback.

 

Megan Bowen [00:35:50]:

You want to give them more, more to look at, more to do. And, you know, it’s out there. That opportunity is out there. Those correct partners are out there. We’re working with them today. And, you know, they could be working with you.

 

Scott W. Luton [00:36:02]:

Wonderful. Megan, before I go to David, Marty, I’ll pull you in on a couple of things from Megan’s response in terms of key takeaways, always disruption. We got to count on that, right? Count on that. But anticipation, anticipation, because thankfully, in this wonderful modern world of global supply chain, even with all the complexity and whatnot, the technologies and the partners out there that help you see around corners, the opportunities we have there are immense. And one other thing, Marty, the feedback cycles, Megan, you know, mentioned is so important, right? How can our partners know how to perform if we’re not telling them what they’re being judged on? Right? Let’s let’s communicate and bake those cycles into the overall communication cadences. But Marty, what’d you hear there from Megan?

 

Marty Parker [00:36:52]:

So two things. One is that ongoing strategic relationship where you’re thinking both short and long term about where you’re going and working with a partner that helps you get there, but also having those tie ins with all of your data, having the visibility to those partners and then back to you so that together you can make great decisions.

 

Scott W. Luton [00:37:15]:

That’s right. That is right. Together, where the customer has a wonderful experience. Right. Your suppliers have a wonderful experience, your team members have a wonderful experience because they can succeed more easily every day, right. Because they want to win. David good stuff. I’ll tell you, Megan, we’ve got a great list so far of key takeaways from this conversation.

 

Scott W. Luton [00:37:38]:

What would you add to it?

 

David Phillips [00:37:39]:

David yeah, for sure. I think I’ll tie back to where I started, which is evaluate your warehousing and distribution network with a strategic guy, focusing on balancing those key components, your network footprint across customers and suppliers, your inventory, your customer experience. How do we have that optimal balance for proximity, cost, operational efficiency, and ultimately profitability? The partnerships are so key, and I cannot stress that enough. Continuing to build upon those existing key partnerships and continuing to identify new ones as well, across your carriers, your suppliers, your warehousing network, that’s going to allow you to mitigate the risk of disruption more than anything else potentially, that we’ve talked about today. Third thing for me is consolidated holistic data across your network. A lot of times, if you don’t have that, you won’t have visibility to these challenges or these inefficiencies in the first place. So being able to, whether that’s through a partner or through your own internal resources, figuring out a way to get consistent trust, data that you can trust across your entire network, is only going to allow you to start running through some of these different exercises that we talked about. Loved what Marty said about what if scenarios.

 

David Phillips [00:38:57]:

You know, I’m pushing shippers every day. Can we be more proactive instead of reactive? You can’t be proactive unless you have the data first. And so that’s a key takeaway for me.

 

Scott W. Luton [00:39:08]:

Love it. Marty, that balance and alignment David’s been talking about, isn’t that music to my ears. Right. Uh, it brings like a sense of serenity, and it’s tough to find serenity if I’m saying that word right into his global supply chain environment. And of course, Data. Data, Marty, we got to have it. And I would just say y’all may disagree, may agree. What I have found is there is more data in organizations oftentimes than business leaders are aware of.

 

Scott W. Luton [00:39:37]:

But sometimes you need that outside eye, those experts like Megan and David, to come in and help you find it, help you find the right data and help you make it into a more actionable fountain of data so that you can actually improve your operation. But Marty, what’d you hear there from David?

 

Marty Parker [00:39:53]:

So I think a fallacy is that companies think if I save money, somehow my service is going to decline. But the reality of looking at these optimizations and building out these partnerships is I can do both. I can improve my customer experience, I can deliver better service to my customers, and I can save money at the same time. And who doesn’t want to do that? And then my second would be, as a customer of these services, I want to focus on things like sales and marketing and launching new products. I want the experts like David and Megan to really help me with all of the logistics and delivery of the supply chain, because they do it for all these other companies and customers and they’ve seen and done everything. I have sort of the blinders of the particular business that I’m in. But why not take advantage of their knowledge across all these industries and across all these networks? So those would be two big takeaways for me.

 

Scott W. Luton [00:40:59]:

I love that. Marty, man, these one, two punches you’re bringing throughout the conversation, on top of what Megan and David is mentioning, I would just add double down. Something you shared there is, you know, the stronger your operations are, the stronger your. Whether it’s your warehousing approach, your supply chain, sheer performance, right? The blocking and tackling, in some cases, not to oversimplify, but the better we are at all of that, whether leveraging partners or investing our teams and technologies, the better you are. To your point, Marty, innovating, making sustainability gains, doing other things add so much more value. Right? Because, Marty, I love you. I love this as well. You can do it all.

 

Scott W. Luton [00:41:37]:

You can have it all. They don’t let folks tell you you can’t. All right, a lot of good stuff here, Megan, David and Marty. So let’s do this. I’m hoping. I bet some folks want to reach out to you after they show, talk shop, maybe over in a delicious adult beverage or at a football game or who knows, going on a lake across lake at 60 miles an hour. David, just got to catch up with you to be able to talk supply chain. So let’s make sure folks know how to connect with both of you.

 

Scott W. Luton [00:42:02]:

All and let’s start with Megan. Megan Bowen, how can folks connect with you?

 

Megan Bowen [00:42:06]:

Megan, I would love for any sort of connection through LinkedIn. Easy, simple. And I’m always, always checking, checking there.

 

Scott W. Luton [00:42:15]:

Wonderful, Megan, really appreciate it. I look forward to exchanging football experiences with, with all three of you all here today. So we’ll stay in touch. David Phillips, how can folks connect with you?

 

David Phillips [00:42:28]:

Yeah, LinkedIn is great. I’m on there a lot. Would love to connect with anybody out there and have deeper conversations about these topics. I don’t know if you can tell through the podcast is what gets me excited. So would love to be able to have more conversations about it. So, yes, please connect with me there.

 

Scott W. Luton [00:42:44]:

No doubt. And Marty, I don’t know about you. Dave’s talking about how much passion he has. If we just hook up the city power grid to David Phillips, we might be able to power some communities on some real, true renewable energy. All right. It’s pretty palpable. Marty, before we bid ado, we got to get the patented Marty Parker key takeaway here today. If you, if you survey the whole conversation here, what’s the one thing the audience has got to keep front and center?

 

Marty Parker [00:43:13]:

For me, we’re always better when we do things together and we do things together with experienced partners like David and Megan. They’ve been there, done that, seen it, and can really help us be the best company and the best people that we can be.

 

Scott W. Luton [00:43:29]:

That’s right. I love that. What a great note to wrap on here today. So big thanks to our guests. Megan Bowen, senior director of warehousing with Nolan Transportation Group. Megan, a pleasure to connect with you here.

 

Megan Bowen [00:43:42]:

Same. This is fun.

 

Scott W. Luton [00:43:43]:

It was a bunch of fun, I’ll tell you. And David Phillips, senior director of solutions with transportation Insight. Great to have you here, David.

 

David Phillips [00:43:51]:

Absolutely. It’s been a blast. Thanks for having me. And I look forward to round two.

 

Scott W. Luton [00:43:55]:

That’s right. It’s coming up soon. We’ll do it on the lake next time. But big thanks to Marty Parker. Always a pleasure, Marty, to knock out these conversations with you.

 

Marty Parker [00:44:03]:

Thrilled to be here with you, Scott, and with David and Megan as well.

 

Scott W. Luton [00:44:07]:

Looking forward to the next one. So most importantly, though, big thanks to our global audience out there, being a big part of our community and journey. Appreciate all the support and the feedback, and hopefully you’ve enjoyed this conversation as much as I have. But here’s the deal. You got to take something that Megan and David and Marty, it brought a bunch of brilliance. Take one thing, just one thing, at least put it into action. These not words. Your team is ready to do business better and different in an innovative fashion so they can have more success day in and day out.

 

Scott W. Luton [00:44:34]:

With all that said, on behalf of the entire team here at Supply Chain Now, Scott Ludin challenging you to do good, give forward, be the change that’s needed. And we’ll see you next time. Right back here at Suppache now. Thanks, everybody.

 

Narrator [00:44:47]:

Thanks for being a part of our Supply Chain Now community. Check out all of our programming at supplychainnow.com and make sure you subscribe to Supply Chain Now anywhere you listen to podcasts and follow us on Facebook, LinkedIn, Twitter and Instagram. See you next time on Supply Chain Now.

 

 

 

 

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Featured Guests

Megan Bowen is the Sr. Director of Warehousing at Nolan Transportation Group (NTG), bringing years of experience managing and overseeing supply chain operations. She currently leads all facets of warehousing for NTG customers including operations and partnerships. Prior to her current position, Megan held roles as Assistant General Manager, Senior Sales Manager, Sales Manager, and Broker Services Manager at NTG. Megan holds a Bachelor of Science degree from Middle Tennessee State University. Connect with Megan on LinkedIn.

David Phillips is the Sr. Director of Solution Design at Transportation Insight, where he plays a crucial role in developing innovative strategies and solutions for customers to optimize their supply chain across modes. Before his current role, David was a Senior Manager in Solutions Engineering, providing business analytics support and managing client accounts. David holds a Bachelor’s degree in Supply Chain Management from the Haslam College of Business at the University of Tennessee. Connect with David on LinkedIn.

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Scott W. Luton

Founder, CEO, & Host

Marty Parker

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Billy Taylor is a Proven Business Excellence Practitioner and Leadership Guru with over 25 years leading operations for a Fortune 500 company, Goodyear. He is also the CEO of LinkedXL (Excellence), a Business Operating Systems Architecting Firm dedicated to implementing sustainable operating systems that drive sustainable results. Taylor’s achievements in the industry have made him a Next Generational Lean pacesetter with significant contributions.

An American business executive, Taylor has made a name for himself as an innovative and energetic industry professional with an indispensable passion for his craft of operational excellence. His journey started many years ago and has worked with renowned corporations such as The Goodyear Tire & Rubber Co. (GT) leading multi-site operations. With over 3 decades of service leading North America operations, he is experienced in a deeply rooted process driven approach in customer service, process integrity for sustainability.

A disciple of continuous improvement, Taylor’s love for people inspires commitment to helping others achieve their full potential. He is a dynamic speaker and hosts "The Winning Link," a popular podcast centered on business and leadership excellence with the #1 rated Supply Chain Now Network. As a leadership guru, Taylor has earned several invitations to universities, international conferences, global publications, and the U.S. Army to demonstrate how to achieve and sustain effective results through cultural acceptance and employee ownership. Leveraging the wisdom of his business acumen, strong influence as a speaker and podcaster Taylor is set to release "The Winning Link" book under McGraw Hill publishing in 2022. The book is a how-to manual to help readers understand the management of business interactions while teaching them how to Deine, Align, and Execute Winning in Business.

A servant leader, Taylor, was named by The National Diversity Council as one of the Top 100 Diversity Officers in the country in 2021. He features among Oklahoma's Most Admired CEOs and maintains key leadership roles with the Executive Advisory Board for The Shingo Institute "The Nobel Prize of Operations" and The Association of Manufacturing Excellence (AME); two world-leading organizations for operational excellence, business development, and cultural learning.  He is also an Independent Director for the M-D Building Products Board, a proud American manufacturer of quality products since 1920.

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Kim Reuter

Host

From humble beginnings working the import docks, representing Fortune 500 giants, Ford, Michelin Tire, and Black & Decker; to Amazon technology patent holder and Nordstrom Change Leader, Kimberly Reuter has designed, implemented, and optimized best-in-class, highly scalable global logistics and retail operations all over the world. Kimberly’s ability to set strategic vision supported by bomb-proof processes, built on decades of hands-on experience, has elevated her to legendary status. Sought after by her peers and executives for her intellectual capital and keen insights, Kimberly is a thought leader in the retail logistics industry.

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Kristi Porter

Host, Logistics with Purpose

Kristi Porter is VP of Sales and Marketing at Vector Global Logistics, a company that is changing the world through supply chain. In her role, she oversees all marketing efforts and supports the sales team in doing what they do best. In addition to this role, she is the Chief Do-Gooder at Signify, which assists nonprofits and social impact companies through copywriting and marketing strategy consulting. She has almost 20 years of professional experience, and loves every opportunity to help people do more good.

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Sofia Rivas Herrera

Host, Supply Chain Now en Espanol

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey class 2019. Upon graduation, she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Sofia self-identifies as a Supply Chain enthusiast & ambassador sharing her passion for the field in her daily life.

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Demo Perez

Host, Supply Chain Now en Espanol

Demo Perez started his career in 1997 in the industry by chance when a relative asked him for help for two just weeks putting together an operation for FedEx Express at the Colon Free Zone, an area where he was never been but accepted the challenge. Worked in all roles possible from a truck driver to currier to a sales representative, helped the brand introduction, market share growth and recognition in the Colon Free Zone, at the end of 1999 had the chance to meet and have a chat with Fred Smith ( FedEx CEO), joined another company in 2018 who took over the FedEx operations as Operations and sales manager, in 2004 accepted the challenge from his company to leave the FedEx operations and business to take over the operation and business of DHL Express, his major competitor and rival so couldn’t say no, by changing completely its operation model in the Free Zone. In 2005 started his first entrepreneurial journey by quitting his job and joining two friends to start a Freight Forwarding company. After 8 months was recruited back by his company LSP with the General Manager role with the challenge of growing the company and make it fully capable warehousing 3PL. By 2009 joined CSCMP and WERC and started his journey of learning and growing his international network and high-level learning. In 2012 for the first time joined a local association ( the Panama Maritime Chamber) and worked in the country’s first Logistics Strategy plan, joined and lead other associations ending as president of the Panama Logistics Council in 2017. By finishing his professional mission at LSP with a company that was 8 times the size it was when accepted the role as GM with so many jobs generated and several young professionals coached, having great financial results, took the decision to move forward and start his own business from scratch by the end of 2019. with a friend and colleague co-founded IPL Group a company that started as a boutique 3PL and now is gearing up for the post-Covid era by moving to the big leagues.

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Kim Winter

Host, Supply Chain Now

The founder of Logistics Executive Group, Kim Winter delivers 40 years of executive leadership experience spanning Executive Search & Recruitment, Leadership Development, Executive Coaching, Corporate Advisory, Motivational Speaking, Trade Facilitation and across the Supply Chain, Logistics, 3PL, E-commerce, Life Science, Cold Chain, FMCG, Retail, Maritime, Defence, Aviation, Resources, and Industrial sectors. Operating from the company’s global offices, he is a regular contributor of thought leadership to industry and media, is a professional Master of Ceremonies, and is frequently invited to chair international events.

He is a Board member of over a dozen companies throughout APAC, India, and the Middle East, a New Zealand citizen, he holds formal resident status in Australia and the UAE, and is the Australia & New Zealand representative for the UAE Government-owned Jebel Ali Free Zone (JAFZA), the Middle East’s largest Economic Free Zone.

A triathlete and ex-professional rugby player, Kim is a qualified (IECL Sydney) executive coach and the Founder / Chairman of the successful not for profit humanitarian organization, Oasis Africa (www. oasisafrica.org.au), which has provided freedom from poverty through education to over 8000 mainly orphaned children in East Africa’s slums. Kim holds an MBA and BA from Massey & Victoria Universities (NZ).

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Adrian Purtill

Host, Logistics with Purpose

Adrian Purtill serves as Business Development Manager at Vector Global Logistics, where he consults with importers and exporters in various industries to match their specific shipping requirements with the most effective supply chain solutions. Vector Global Logistics is an asset-free, multi-modal logistics company that provides exceptional sea freight, air freight, truck, rail, general logistic services and consulting for our clients. Our highly trained and professional team is committed to providing creative and effective solutions, always exceeding our customer’s expectations and fostering long-term relationships. With more than 20+ years of experience in both strategy consulting and logistics, Vector Global Logistics is your best choice to proactively minimize costs while having an exceptional service level.

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Kevin Brown

Host, Logistics with Purpose

Kevin Brown is the Director of Business Development for Vector Global Logistics.  He has a dedicated interest in Major Account Management, Enterprise Sales, and Corporate Leadership. He offers 25 years of exceptional experience and superior performance in the sales of Logistics, Supply Chain, and Transportation Management. Kevin is a dynamic, high-impact, sales executive and corporate leader who has consistently exceeded corporate goals. He effectively coordinates multiple resources to solution sell large complex opportunities while focusing on corporate level contacts across the enterprise. His specialties include targeting and securing key accounts by analyzing customer’s current business processes and developing solutions to meet their corporate goals. Connect with Kevin on LinkedIn.

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Jose Miguel Irarrazaval

Host, Logistics with Purpose

Jose Manuel Irarrazaval es parte del equipo de Vector Global Logistics Chile. José Manuel es un gerente experimentado con experiencia en finanzas corporativas, fusiones y adquisiciones, financiamiento y reestructuración, inversión directa y financiera, tanto en Chile como en el exterior. José Manuel tiene su MBA de la Universidad de Pennsylvania- The Wharton School. Conéctese con Jose Manuel en LinkedIn.

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Nick Roemer

Host, Logistics with Purpose

Nick Roemer has had a very diverse and extensive career within design and sales over the last 15 years stretching from China, Dubai, Germany, Holland, UK, and the USA. In the last 5 years, Nick has developed a hawk's eye for sustainable tech and the human-centric marketing and sales procedures that come with it. With his far-reaching and strong network within the logistics industry, Nick has been able to open new avenues and routes to market within major industries in the USA and the UAE. Nick lives by the ethos, “Give more than you take." His professional mission is to make the logistics industry leaner, cleaner and greener.

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Allison Giddens

Host

Allison Krache Giddens has been with Win-Tech, a veteran-owned small business and aerospace precision machine shop, for 15 years, recently buying the company from her mentor and Win-Tech’s Founder, Dennis Winslow. She and her business partner, John Hudson now serve as Co-Presidents, leading the 33-year old company through the pandemic.

She holds undergraduate degrees in psychology and criminal justice from the University of Georgia, a Masters in Conflict Management from Kennesaw State University, a Masters in Manufacturing from Georgia Institute of Technology, and a Certificate of Finance from the University of Georgia. She also holds certificates in Google Analytics, event planning, and Cybersecurity Risk Management from Harvard online. Allison founded the Georgia Chapter of Women in Manufacturing and currently serves as Treasurer. She serves on the Chattahoochee Technical College Foundation Board as its Secretary, the liveSAFE Resources Board of Directors as Resource Development Co-Chair, and on the Leadership Cobb Alumni Association Board as Membership Chair and is also a member of Cobb Executive Women. She is on the Board for the Cobb Chamber of Commerce’s Northwest Area Councils. Allison runs The Dave Krache Foundation, a non-profit that helps pay sports fees for local kids in need.

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Katherine Hintz

Creative Director, Producer, Host

Katherine Hintz, MBA is a marketing professional who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Tandreia Bellamy

Host

Tandreia Bellamy retired as the Vice President of Industrial Engineering for UPS Supply Chain Solutions which included the Global Logistics, Global Freight Forwarding and UPS Freight business units. She was responsible for operations strategy and planning, asset management, forecasting, and technology tool development to optimize sustainable efficiency while driving world class service.

Tandreia held similar positions at the business unit level for Global Logistics and Global Freight forwarding. As the leader of the Global Logistics engineering function, she directed all industrial engineering activies related to distribution, service parts logistics (post-sales support), and mail innovations (low cost, light weight shipping partnership with the USPS). Between these roles Tandreia helped to establish the Advanced Technology Group which was formed to research and develop cutting edge solutions focused on reducing reliance on manual labor.

Tandreia began her career in 1986 as a part-time hourly manual package handling employee. She spent the great majority of her career in the small package business unit which is responsible for the pick-up, sort, transport and delivery of packages domestically. She held various positions in Industrial Engineering, Marketing, Inside and On-road operations in Central Florida before transferring to Atlanta for a position in Corporate Product Development and Corporate Industrial Engineering. Tandreia later held IE leadership roles in Nebraska, Minnesota and Chicago. In her final role in small package she was an IE VP responsible for all aspects of IE, technology support and quality for the 25 states on the western half of the country.
Tandreia is currently a Director for the University of Central Florida (UCF) Foundation Board and also serves on their Dean’s Advisory Board for the College of Engineering and Computer Science. Previously Tandreia served on the Executive Advisory Board for Virginia Tech’s IE Department and the Association for Supply Chain Management. She served on the Board of Trustees for ChildServ (a Chicago child and family services non-profit) and also served on the Texas A&M and Tuskegee Engineering Advisory Boards. In 2006 she was named Business Advisor of the Year by INROADS, in 2009 she was recognized as a Technology All-Star at the Women of Color in STEM conference and in 2019 she honored as a UCF Distinguished Aluma by the Department of Industrial Engineering and Management Systems.

Tandreia holds a bachelor’s degree in Industrial Engineering from Stanford University and a master’s degree in Industrial Engineering and Management Systems from UCF. Her greatest accomplishment, however, is being the proud mother of two college students, Ruby (24) and Anthony (22).

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Marty Parker

Host

Marty Parker serves as both the CEO & Founder of Adæpt Advising and an award-winning Senior Lecturer (Teaching Professor) in Supply Chain and Operations Management at the University of Georgia. He has 30 years of experience as a COO, CMO, CSO (Chief Strategy Officer), VP of Operations, VP of Marketing and Process Engineer. He founded and leads UGA’s Supply Chain Advisory Board, serves as the Academic Director of UGA’s Leaders Academy, and serves on multiple company advisory boards including the Trucking Profitability Strategies Conference, Zion Solutions Group and Carlton Creative Company.

Marty enjoys helping people and companies be successful. Through UGA, Marty is passionate about his students, helping them network and find internships and jobs. He does this through several hundred one-on-one zoom meetings each year with his students and former students. Through Adæpt Advising, Marty has organized an excellent team of affiliates that he works with to help companies grow and succeed. He does this by helping c-suite executives improve their skills, develop better leaders, engage their workforce, improve processes, and develop strategic plans with detailed action steps and financial targets. Marty believes that excellence in supply chain management comes from the understanding the intersection of leadership, culture, and technology, working across all parts of the organization to meet customer needs, maximize profit and minimize costs.

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Laura Lopez

Marketing Coordinator

Laura Lopez serves as our Supply Chain Now Marketing Coordinator. She graduated from Instituto Tecnológico y de Estudios Superiores de Occidente in Mexico with a degree in marketing. Laura loves everything digital because she sees the potential it holds for companies in the marketing industry. Her passion for creativity and thinking outside the box led her to pursue a career in marketing. With experience in fields like accounting, digital marketing, and restaurants, she clearly enjoys taking on challenges. Laura lives the best of both worlds - you'll either catch her hanging out with her friends soaking up the sun in Mexico or flying out to visit her family in California!

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Jake Barr

Host

An acknowledged industry leader, Jake Barr now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies such as Cargill, Caterpillar, Colgate, Dow/Dupont, Firmenich, 3M, Merck, Bayer/Monsanto, Newell Brands, Kimberly Clark, Nestle, PepsiCo, Pfizer, Sanofi, Estee Lauder and Coty among others. He's also devoted time to engagements in public health sector work with the Bill & Melinda Gates Foundation. At P&G, he managed the breakthrough delivery of an E2E (End to End) Planning Transformation effort, creating control towers which now manage the daily business globally. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America, North America and the Middle East. He currently serves as a Research Associate for MIT; a member of Supply Chain Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2021 Supply Chain “Pro’s to Know” Award. He has been recognized as a University of Kentucky Fellow.

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Marcia Williams

Host

Marcia Williams, Managing Partner of USM Supply Chain, has 18 years of experience in Supply Chain, with expertise in optimizing Supply Chain-Finance Planning (S&OP/ IBP) at Large Fast-Growing CPGs for greater profitability and improved cash flows. Marcia has helped mid-sized and large companies including Lindt Chocolates, Hershey, and Coty. She holds an MBA from Michigan State University and a degree in Accounting from Universidad de la Republica, Uruguay (South America). Marcia is also a Forbes Council Contributor based out of New York, and author of the book series Supply Chains with Maria in storytelling style. A recent speaker’s engagement is Marcia TEDx Talk: TEDxMSU - How Supply Chain Impacts You: A Transformational Journey.

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Luisa Garcia

Host, Logistics with Purpose

Luisa Garcia is a passionate Marketer from Lagos de Moreno based in Aguascalientes. She holds a Bachelor’s Degree in Marketing from Universidad Autonoma de Aguascalientes, Mexico. She specializes in brand development at any stage, believing that a brand is more than just a name or image—it’s an unforgettable experience. Her expertise helps brands achieve their dreams and aspirations, making a lasting impact. Currently working at Vector Global Logistics in the Marketing team and as podcast coordinator of Logistics With Purpose®. Luisa believes that purpose-driven decisions will impact results that make a difference in the world.

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Astrid Aubert

Host, Logistics with Purpose

Astrid Aubert was born in Guadalajara, she is 39 years old and has had the opportunity to live in many places. She studied communication and her professional career has been in Trade Marketing for global companies such as Pepsico and Mars. She currently works as Marketing Director Mexico for Vector Global Logistics. She is responsible for internal communications and marketing strategy development for the logistics industry. She is a mother of two girls, married and lives in Monterrey. She defines herself as a creative and innovative person, and enjoys traveling and cooking a lot.

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Sofia Rivas Herrera

Host

Sofia Rivas Herrera is a Mexican Industrial Engineer from Tecnologico de Monterrey University, class 2019. Upon graduation she earned a scholarship to study MIT’s Graduate Certificate in Logistics and Supply Chain Management (GCLOG) and graduated as one of the Top 3 performers of her class in 2020. She also has a multicultural background due to her international academic experiences at Singapore Management University and Kühne Logistics University in Hamburg. Former Data Analyst within the airport industry in Latin America at Pacific Airport Group, performing benchmarking reports and predictive analysis of future market behavior.

Currently working as Sr. Staffing Analyst within the S&OP team in Mexico at the biggest ecommerce company in Latin America: Mercado Libre. Responsible for workforce forecasting and planning through the analysis of demand, productivity, capacity, cost & time constraints. Sofia self identifies as Supply Chain Ambassador, sharing her passion for the field in her daily life. She has been recognized as upcoming thought leader in the field and invited to participate in several podcasts (Freight Path Podcast, Supply Chain Revolution Podcast, Let’s Talk Supply Chain, Industrificados) to discuss topics such as digital transformation, automation and future skillsets for supply chain professionals.

She is a frequent featured guest at Supply Chain Now and appointed co-host for their new series Supply Chain Now en Español. Global Ambassador for ISCEAs Sustainable Supply Chain Professional Certification (CSSCP) and keynote speaker at World Supply Chain Forum 2021 by ISCEA Indonesia.

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Karin Bursa

Host

Karin Bursa is the 2020 Supply Chain Pro to Know of the Year and the Host of the TEKTOK Digital Supply Chain Podcast powered by Supply Chain Now. With more than 25 years of supply chain and technology expertise (and the scars to prove it), Karin has the heart of a teacher and has helped nearly 1,000 customers transform their businesses and share their success stories. Today, she helps B2B technology companies introduce new products, capture customer success and grow global revenue, market share and profitability. In addition to her recognition as the 2020 Supply Chain Pro to Know of the Year, Karin has also been recognized as a 2019 and 2018 Supply Chain Pro to Know, 2009 Technology Marketing Executive of the Year and a 2008 Women in Technology Finalist. 

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Vin Vashishta

Host

Vin Vashishta is the author of ‘From Data To Profit’ (Wiley 2023). It’s the playbook for monetizing data and AI. Vin is the Founder of V-Squared and built the business from client 1 to one of the world’s oldest data and AI consulting firms. His background combines nearly 30 years in strategy, leadership, software engineering, and applied machine learning.

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Amanda Luton

Vice President, Production

Amanda is a production and marketing veteran and entrepreneur with over 20 years of experience across a variety of industries and organizations including Von Maur, Anthropologie, AmericasMart Atlanta, and Children’s Healthcare of Atlanta. Amanda currently manages, produces, and develops modern digital content for Supply Chain Now and their clients. Amanda has previously served as the VP of Information Systems and Webmaster on the Board of Directors for APICS Savannah, and founded and managed her own successful digital marketing firm, Magnolia Marketing Group. When she’s not leading the Supply Chain Now production team, you can find Amanda in the kitchen, reading, listening to podcasts, or enjoying time with family.

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Scott W. Luton

Founder, CEO, & Host

As the founder and CEO of Supply Chain Now, you might say Scott is the voice of supply chain – but he’s too much of a team player to ever claim such a title. One thing’s for sure: he’s a tried and true supply chain expert. With over 15 years of experience in the end-to-end supply chain, Scott’s insights have appeared in major publications including The Wall Street Journal, USA Today, and CNN. He has also been named a top industry influencer by Thinkers360, ISCEA and more.

From 2009-2011, Scott was president of APICS Atlanta, and he continues to lead initiatives that support both the local business community and global industry. A United States Air Force Veteran, Scott has also regularly led efforts to give back to his fellow veteran community since his departure from active duty in 2002.

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Greg White

Principal & Host

When rapid-growth technology companies, venture capital and private equity firms are looking for advisory, they call Greg – a founder, board director, advisor and catalyst of disruptive B2B technology and supply chain. An insightful visionary, Greg guides founders, investors and leadership teams in creating breakthroughs to gain market exposure and momentum – increasing overall company esteem and valuation.

Greg is a founder himself, creating Blue Ridge Solutions, a Gartner Magic Quadrant Leader in cloud-native supply chain applications, and bringing to market Curo, a field service management solution. He has also held leadership roles with Servigistics (PTC) and E3 Corporation (JDA/Blue Yonder). As a principal and host at Supply Chain Now, Greg helps guide the company’s strategic direction, hosts industry leader discussions, community livestreams, and all in addition to executive producing and hosting his original YouTube channel and podcast, TEChquila Sunrise.

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Chris Barnes

Principal, Supply Chain Now
Host of Supply Chain is Boring

Talk about world-class: Chris is one of the few professionals in the world to hold CPIM-F, CLTD-F and CSCP-F designations from ASCM/APICS. He’s also the APICS coach – and our resident Supply Chain Doctor. When he’s not hosting programs with Supply Chain Now, he’s sharing supply chain knowledge on the APICS Coach Youtube channel or serving as a professional education instructor for the Georgia Tech Supply Chain & Logistic Institute’s Supply Chain Management (SCM) program and University of Tennessee-Chattanooga Center for Professional Education courses.

Chris earned a BS in Industrial Engineering from Bradley University, an MBA with emphasis in Industrial Psychology from the University of West Florida, and is a Doctoral in Supply Chain Management candidate.

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Tyler Ward

Director of Sales

Tyler Ward serves as Supply Chain Now's Director of Sales. Born and raised in Mid-Atlantic, Tyler is a proud graduate of Shippensburg University where he earned his degree in Communications. After college, he made his way to the beautiful state of Oregon, where he now lives with his wife and daughter.

With over a decade of experience in sales, Tyler has a proven track record of exceeding targets and leading high-performing teams. He credits his success to his ability to communicate effectively with customers and team members alike, as well as his strategic thinking and problem-solving skills.

When he's not closing deals, you can find Tyler on the links or cheering on his favorite football and basketball teams. He also enjoys spending time with his family, playing pick-up basketball, and traveling back to Ocean City, Maryland, his favorite place!

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Kevin L. Jackson

Host of Digital Transformers

Kevin L. Jackson is a globally recognized Thought Leader, Industry Influencer and Founder/Author of the award winning “Cloud Musings” blog.  He has also been recognized as a “Top 5G Influencer” (Onalytica 2019, Radar 2020), a “Top 50 Global Digital Transformation Thought Leader” (Thinkers 360 2019) and provides strategic consulting and integrated social media services to AT&T, Intel, Broadcom, Ericsson and other leading companies. Mr. Jackson’s commercial experience includes Vice President J.P. Morgan Chase, Worldwide Sales Executive for IBM and SAIC (Engility) Director Cloud Solutions. He has served on teams that have supported digital transformation projects for the North Atlantic Treaty Organization (NATO) and the US Intelligence Community.  Kevin’s formal education includes a MS Computer Engineering from Naval Postgraduate School; MA National Security & Strategic Studies from Naval War College; and a BS Aerospace Engineering from the United States Naval Academy. Internationally recognizable firms that have sponsored articles authored by him include CiscoMicrosoft, Citrix and IBM.  Books include “Click to Transform” (Leaders Press, 2020), “Architecting Cloud Computing Solutions” (Packt, 2018), and “Practical Cloud Security: A Cross Industry View” (Taylor & Francis, 2016). He also delivers online training through Tulane UniversityO’Reilly MediaLinkedIn Learning, and Pluralsight.  Mr. Jackson retired from the U.S. Navy in 1994, earning specialties in Space Systems EngineeringCarrier Onboard Delivery Logistics and carrier-based Airborne Early Warning and Control. While active, he also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide.

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Enrique Alvarez

Host of Logistics with Purpose and Supply Chain Now en Español

Enrique serves as Managing Director at Vector Global Logistics and believes we all have a personal responsibility to change the world. He is hard working, relationship minded and pro-active. Enrique trusts that the key to logistics is having a good and responsible team that truly partners with the clients and does whatever is necessary to see them succeed. He is a proud sponsor of Vector’s unique results-based work environment and before venturing into logistics he worked for the Boston Consulting Group (BCG). During his time at BCG, he worked in different industries such as Telecommunications, Energy, Industrial Goods, Building Materials, and Private Banking. His main focus was always on the operations, sales, and supply chain processes, with case focus on, logistics, growth strategy, and cost reduction. Prior to joining BCG, Enrique worked for Grupo Vitro, a Mexican glass manufacturer, for five years holding different positions from sales and logistics manager to supply chain project leader in charge of five warehouses in Colombia.

He has an MBA from The Wharton School of Business and a BS, in Mechanical Engineer from the Technologico de Monterrey in Mexico. Enrique’s passions are soccer and the ocean, and he also enjoys traveling, getting to know new people, and spending time with his wife and two kids, Emma and Enrique.

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Kelly Barner

Host of Dial P for Procurement

Kelly is the Owner and Managing Director of Buyers Meeting Point and MyPurchasingCenter. She has been in procurement since 2003, starting as a practitioner and then as the Associate Director of Consulting at Emptoris. She has covered procurement news, events, publications, solutions, trends, and relevant economics at Buyers Meeting Point since 2009. Kelly is also the General Manager at Art of Procurement and Business Survey Chair for the ISM-New York Report on Business. Kelly has her MBA from Babson College as well as an MS in Library and Information Science from Simmons College and she has co-authored three books: ‘Supply Market Intelligence for Procurement Professionals’, ‘Procurement at a Crossroads’, and ‘Finance Unleashed’.

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Mary Kate Soliva

Host, Veteran Voices

Mary Kate Soliva is a veteran of the US Army and cofounder of the Guam Human Rights Initiative. She is currently in the Doctor of Criminal Justice program at Saint Leo University. She is passionate about combating human trafficking and has spent the last decade conducting training for military personnel and the local community.

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Constantine Limberakis

Host

Constantine Limberakis is a thought leader in the area of procurement and supply management. He has over 20 years of international experience, playing strategic roles in a wide spectrum of organizations related to analyst advisory, consulting, product marketing, product development, and market research.Throughout his career, he's been passionate about engaging global business leaders and the broader analyst and technology community with strategic content, speaking engagements, podcasts, research, webinars, and industry articles.Constantine holds a BA in History from the University of Illinois at Urbana-Champaign, and an MBA in Finance & Marketing / Masters in Public & International Affairs from the University of Pittsburgh.

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Clay Phillips

Business Development Manager

Clay is passionate about two things: supply chain and the marketing that goes into it. Recently graduated with a degree in marketing at the University of Georgia, Clay got his start as a journalism major and inaugural member of the Owl’s football team at Kennesaw State University – but quickly saw tremendous opportunity in the Terry College of Business. He’s already putting his education to great use at Supply Chain Now, assisting with everything from sales and brand strategy to media production. Clay has contributed to initiatives such as our leap into video production, the guest blog series, and boosting social media presence, and after nearly two years in Supply Chain Now’s Marketing Department, Clay now heads up partnership and sales initiatives with the help of the rest of the Supply Chain Now sales team.

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Trisha Cordes

Administrative Assistant

Trisha is new to the supply chain industry – but not to podcasting. She’s an experienced podcast manager and virtual assistant who also happens to have 20 years of experience as an elementary school teacher. It’s safe to say, she’s passionate about helping people, and she lives out that passion every day with the Supply Chain Now team, contributing to scheduling and podcast production.

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Chantel King

Social Media Manager

My name is Chantel King and I am the Social Media Specialist at Supply Chain Now. My job is to make sure our audience is engaged and educated on the abundant amount of information the supply chain industry has to offer.

Social Media and Communications has been my niche ever since I graduated from college at The Academy of Art University in San Francisco. No, I am not a West Coast girl. I was born and raised in New Jersey, but my travel experience goes way beyond the garden state. My true passion is in creating editorial and graphic content that influences others to be great in whatever industry they are in. I’ve done this by working with lifestyle, financial, and editorial companies by providing resources to enhance their businesses.

Another passion of mine is trying new things. Whether it’s food, an activity, or a sport. I would like to say that I am an adventurous Taurus that never shies away from a new quest or challenge.

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Lori Sofian

Marketing Coordinator

Lori is currently completing a degree in marketing with an emphasis in digital marketing at the University of Georgia. When she’s not supporting the marketing efforts at Supply Chain Now, you can find her at music festivals – or working toward her dream goal of a fashion career. Lori is involved in many extracurricular activities and appreciates all the learning experiences UGA has brought her.

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Katherine Hintz

Director, Customer Experience

Katherine is a marketing professional and MBA candidate who strives to unite her love of people with a passion for positive experiences. Having a diverse background, which includes nonprofit work with digital marketing and start-ups, she serves as a leader who helps people live their most creative lives by cultivating community, order, collaboration, and respect. With equal parts creativity and analytics, she brings a unique skill set which fosters refining, problem solving, and connecting organizations with their true vision. In her free time, you can usually find her looking for her cup of coffee, playing with her puppy Charlie, and dreaming of her next road trip.

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Mary Kate Love

Chief of Staff & Host

Mary Kate Love is currently the VP of marketing at Supply Chain Now focused on brand strategy and audience + revenue growth. Mary Kate’s career is a testament to her versatility and innovative spirit: she has experience in start-ups, venture capital, and building innovation initiatives from the ground up: she previously helped lead the build-out of the Supply Chain Innovation Center at Georgia-Pacific and before that, MxD (Manufacturing times Digital): the Department of Defense’s digital manufacturing innovation center. Mary Kate has a passion for taking complicated ideas and turning them into reality: she was one of the first team members at MxD and the first team member at the Supply Chain Innovation Center at Georgia-Pacific.

Mary Kate dedicates her extra time to education and mentorship: she was one of the founding Board Members for Women Influence Chicago and led an initiative for a city-wide job shadow day for young women across Chicago tech companies and was previously on the Board of Directors at St. Laurence High School in Chicago, Young Irish Fellowship Board and the UN Committee for Women. Mary Kate is the founder of National Supply Chain Day and enjoys co-hosting podcasts at Supply Chain Now. Mary Kate is from the south side of Chicago, a mom of two baby boys, and an avid 16-inch softball player. She holds a BS in Political Science from the University of Illinois at Urbana-Champaign.

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Joshua Miranda

Marketing Specialist

Joshua is a student from Institute of Technology and Higher Education of Monterrey Campus Guadalajara in Communication and Digital Media. His experience ranges from Plug and Play México, DearDoc, and Nissan México creating unique social media marketing campaigns and graphics design. Joshua helps to amplify the voice of supply chain here at Supply Chain Now by assisting in graphic design, content creation, asset logistics, and more.  In his free time he likes to read and write short stories as well as watch movies and television series.

Donna Krache

Director of Communications and Executive Producer

Donna Krache is a former CNN executive producer who has won several awards in journalism and communication, including three Peabodys.  She has 30 years’ experience in broadcast and digital journalism. She led the first production team at CNN to convert its show to a digital platform. She has authored many articles for CNN and other media outlets. She taught digital journalism at Georgia State University and Arizona State University. Krache holds a bachelor’s degree in government from the College of William and Mary and a master’s degree in curriculum and instruction from the University of New Orleans. She is a serious sports fan who loves the Braves. She is president of the Dave Krache Foundation. Named in honor of her late husband, this non-profit pays fees for kids who want to play sports but whose parents are facing economic challenges.

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Vicki White

Controller

Vicki has a long history of rising to challenges and keeping things up and running. First, she supported her family’s multi-million dollar business as controller for 12 years, beginning at the age of 17. Then, she worked as an office manager and controller for a wholesale food broker. But her biggest feat? Serving as the chief executive officer of her household, while her entrepreneur husband travelled the world extensively. She fed, nurtured, chaperoned, and chauffeured three daughters all while running a newsletter publishing business and remaining active in her community as a Stephen’s Minister, Sunday school teacher, school volunteer, licensed realtor and POA Board president (a title she holds to this day). A force to be reckoned with in the office, you might think twice before you meet Vicki on the tennis court! When she’s not keeping the books balanced at Supply Chain Now or playing tennis matches, you can find Vicki spending time with her husband Greg, her 4 fur babies, gardening, cleaning (yes, she loves to clean!) and learning new things.

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