In today’s digital age, the threat of cyber attacks looms large over individuals, businesses, and critical infrastructure. The rapid advancement of technology has made our systems more interconnected and, consequently, more vulnerable to cyber threats. In this episode of Supply Chain Now, sponsored by Microsoft, hosts Scott Luton and Kevin L. Jackson highlight the dangers of cybersecurity threats and provide crucial insights into how leading organizations are navigating this perilous landscape with the help of special guest Jose Razo, Senior Technical Specialist with Microsoft. Listen in as Scott, Kevin, and Jose share a detailed overview of the current cyber threat landscape, highlighting the increase in cyber attacks since the pandemic, and the significant costs associated with the breaches. Learn more about the various types of cyber threats, critical infrastructure and its importance and inherent vulnerabilities, practical advice for businesses to strengthen their cybersecurity posture, and finally, Jose’s four-step framework for protecting against cybersecurity risks. Don’t miss this episode, and begin engaging in proactive cybersecurity conversations, and stay informed! Because as Kevin says, it’s not if you’re attacked, or even when you’re attacked, but how you respond to the attacks.

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…