In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

As manufacturing and supply chain industries evolve, events like MODEX 2026 are key in connecting professionals, driving innovation, and showcasing trends. With growing demands for efficiency, sustainability, and advanced tech, face-to-face gatherings offer vital opportunities to learn, compare solutions, and build relationships. MODEX stands as one of the largest platforms in North America, uniting exhibitors, educators, and live demos in a way hard to replicate elsewhere. In this episode, Scott W. Luton welcomes Daniel McKinnon, Chief Exhibitions Officer at MHI, for a behind-the-scenes look at MODEX 2026. Daniel discusses how MHI supports the industry year-round through standards, safety, and workforce development, and why face-to-face events remain essential for learning and networking. He also previews what attendees can expect in Atlanta, including how MODEX brings together exhibitors, education, and live demos on a grand scale. They also explore what’s new at MODEX 2026, April 13 to 16 at the Georgia World Congress Center, including free registration, 200+ seminars, keynotes with Richard McPhail, Salim Ismail, and Dale Earnhardt Jr., and MHI Industry Night with Jim Gaffigan. Daniel shares advice for first-timers and returning attendees, from planning meetings to carving out time for networking on the show floor. He also highlights on-site experiences…