In this episode of Whiteboard Wisdom, host Scott Luton welcomes special guest Marcia Williams to the show to discuss five essential customer supply chain metrics that every supply chain professional must master. Marcia Williams, a managing partner at USM Supply Chain with 18 years of experience, provides practical explanations and insights into each metric’s importance and calculation. Watch and discover the significance of these metrics in optimizing supply chain performance and meeting customer expectations, and learn how you can apply these metrics in your own supply chain operations.

In this episode of the Tango Tango podcast, Lloyd Knight sits down with U.S. Army veteran, Black Hawk pilot, author, and founder of Kingdom Operatives, Adam Jones. Adam shares his inspiring journey from growing up near Mario Andretti’s hometown in Pennsylvania to fulfilling his childhood dream of flying Black Hawks in the Army National Guard, overcoming unexpected challenges, and ultimately embracing a new calling to help others. Adam opens up about the struggles he faced balancing military life, family, and personal identity, including the moments of deep inner conflict that nearly cost his marriage and life. Through powerful mentorship and faith, he found a path to healing and transformation, leading him to write his book “Weapons of Mass Deception” and build Kingdom Operatives to equip leaders and veterans to break free from silent struggles and build resilience. From his military experiences to his commitment to sharing his story as a message of hope, Adam offers profound insights into overcoming drift, embracing purpose, and leading with authenticity both in and out of uniform.   This episode is hosted by Lloyd Knight, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great…