In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center. Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.   This episode is hosted by…

As supply chains expand across global networks, the next generation of leaders is being trained to think beyond trucks and warehouses, toward the broader constraints shaping business today. Dr. Morgan Swink, West Chair, Professor of SCM and Executive Director of the Center for Supply Chain Innovation at Texas Christian University’s Neeley School of Business, joins Supply Chain Now alongside three standout seniors, Ava Scotchie, Joshua Ahn, and Cort Comer, to share what they’re seeing in real time as they prepare to enter the industry. In this Now Generation conversation, Scott Luton and Dr. Swink explore what makes TCU’s supply chain program so distinctive, from high-touch faculty mentorship and curriculum that mirrors real workplace ambiguity, to site visits, case competitions, and capstone projects designed to deliver real value to companies. The students share how these experiences have shaped their confidence, career direction, and readiness to lead. They also dig into the trends these emerging professionals are watching most closely: reverse logistics and the rising cost of returns, sustainability and ethical visibility across multi-tier suppliers, and the growing energy and infrastructure demands driven by AI and data center expansion. The episode highlights how supply chain thinking is evolving, and why the leaders…