Becca Meinz

What’s been happening at Supply Chain Now? This week, our program hosts welcomed many special guests this week to talk about startup growth, manufacturing, procurement, and, of course, supply chain! Check out the latest interviews, conversations, and podcast episodes right here! On Monday, we released 2 new episodes! In this episode of Dial P for Procurement, hosts Kelly Barner, Scott Luton, and Kim Winter welcome special guest Sam Achampong to talk about why it’s absolutely crucial for procurement to be aligned with your overall business strategy. On This Week in Business History, host Scott Luton delves into the story of Dr. Lillian Gilbreth, whom many refer to as “the Mother of Modern Management” and “America’s First Lady of Engineering”. On Tuesday, we released 2 new episodes! On this episode of Supply Chain Now, Lora Cecere, Founder of Supply Chain Insights, sat down with Scott Luton and Greg White to discuss COVID-19’s impact on software development, chip shortages, supply chain performance metrics, and more! On TECHquila Sunrise, host Greg White welcomed Jack Freeman of PeakSpan Capital to hear his path from startup to the investor seat, including what he’s learned, what he’s still learning and some new areas that he’s getting…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…