Bobby Holland

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

As logistics leaders look to future-proof their operations, they face a complex landscape filled with critical decisions ranging from navigating supply chain volatility and shifting customer expectations to evaluating fast-changing automation technologies. Successfully planning, designing and implementing large-scale automation solutions requires specialized expertise that many organizations don’t have in-house. This white paper from Bastian Solutions is designed to help you understand how the right consulting partner can make a meaningful difference in the success of your automation initiatives. It outlines the strategic role integration consultants play in optimizing distribution operations and provides practical guidance on how to assess their capabilities—so you can confidently choose a partner that aligns with your goals and complexity.   Why download this guide? Find the right partner – Learn how to evaluate and choose a consulting partner that fits your goals and complexity. Go beyond the tech – Understand why process-focused strategies, not just automation, drive real results. Know what OEMs and traditional consultants miss – See the value of objective, end-to-end expertise that prioritizes your full operation. Leverage data & design – Explore how advanced analytics and simulation tools lead to smarter decisions. Follow a proven roadmap – Use a four-phase framework to confidently…