Carl Citelli

Special Guest Blog Post written by Deborah Dull   Imagine it’s launch season in your supply chain, and a team of AI agents is hard at work: coordinating shipments with suppliers, allocating inventory, and handling a missed delivery. It’s hard to go a day without hearing about the latest AI headlines: new LLMs, new applications, new use cases. These discussions are part of my every day. Business leaders and IT teams are eager to explore – and they have a lot of questions… and apprehension. In these discussions, we have found one framework that lands consistently: consider AI agents like new hires, not new software.   Step 1: Hire Like You Mean It Just like hiring humans, this step is about defining what you need. The first decision is the purpose of the role: what problems are you trying to solve? Where are your people overwhelmed? Where is your business growing in coming months? From here, the next decision is to build the business case just like you would for a new headcount. For example, consider the ROI of having a digital employee who can process supplier performance data 24/7. Now, decide on the type of agent that will join…

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now! We started this week off with a very special episode of Supply Chain Now. Host Scott Luton and co-host Jenny Froome interview Ramatu Abdulkadir the Head of Pharmacy Department for the National Ear Care Centre at Kaduna. One of the main topics of discussion are the huge supply chain challenges that Africa is facing right now. For Monday’s This Week In Business History episode, Scott Luton gives insight on 3 different figures and how their contributions were critical and aligned with humanity & our march forward. On Tuesday, we released a TEK TOK classic episode with host Karin Bursa and guest host from Supply Chain Now Scott Luton. For this episode, they get to chat with one of the top 50 retail technology influencers, Paula Rosenblum. Paula is also the Founder and Managing Partner for RSR Research. On Wednesday we released an episode of Supply Chain Now with Scott Luton. He had a great conversation with author and the founder of The Memo, LLC, Minda Harts. These two talk about the importance of asking for what you need and…