Chris Poli

written by Chris Cunnane with InterSystems   Supply chain leaders are under constant pressure to move faster, reduce costs, improve resilience, and respond to disruptions in real time. Yet despite billions invested in technology, many organizations still struggle with stockouts, delayed shipments, excess inventory, and unreliable forecasts. The problem may not be the supply chain itself. It may be the data behind it. Most organizations today operate with more supply chain data than ever before. ERP systems, warehouse management platforms, transportation tools, supplier portals, IoT devices, and analytics dashboards generate a nonstop flow of information. On paper, this should create unprecedented visibility. But visibility is not the same as confidence. When inventory data is delayed, supplier updates are inconsistent, and demand signals are fragmented across systems, organizations are forced to make critical decisions using incomplete or unreliable information. The result is a distorted picture of reality, and costly mistakes follow. Companies expedite shipments they didn’t need. They over-order inventory “just in case.” They miss shortages that were hiding in plain sight. And they spend valuable time reconciling conflicting reports instead of solving problems.   The Real Problem: Fragmented Data The challenge isn’t a lack of data. It’s that the data…

At the Gartner Supply Chain Planning Summit in Denver, Scott Luton sat down with Sean Elliott, CEO of ToolsGroup, to discuss why uncertainty is no longer something supply chain leaders should fear—and how the right technology can turn volatility into advantage. Elliott brings decades of experience across supply chain execution and planning, a background that shapes his pragmatic leadership philosophy. As he noted, bad plans can cripple even the best execution environments, just as poor execution can undermine well-crafted plans. ToolsGroup’s mission sits squarely at that intersection.   What Makes ToolsGroup Different Elliott described ToolsGroup as one of the few truly probabilistic planning providers in the market. While many vendors claim probabilistic capabilities, most stop at probabilistic forecasting. ToolsGroup goes further by embedding probabilistic thinking across the full breadth of its planning technology. The company’s belief is simple but powerful: uncertainty is not the enemy—it’s an asset. Rather than chasing forecast accuracy for its own sake, ToolsGroup focuses on business outcomes. What planning organizations really care about, Elliott argued, is having the right inventory in the right place at the right time to satisfy customers. Customer satisfaction—driven by availability, pricing, and service—is the ultimate goal. Probabilistic planning enables organizations to…