Devon Riddle

Another great week here at Supply Chain Now! Have you listened to all the episodes this week? If not, we’ve got it covered! Check them all out here: We took Monday off in observation of Memorial Day, and on Tuesday we welcomed Ward Richmond with SupplyChainRealEstate.com back to Supply Chain Now, and he gave Scott and Greg a supply chain real estate industry update.   Supply Chain Now · “Industry Real Estate Update: Ward Richmond & SupplyChainRealEstate.com”   On Wednesday, Mike Wasson and Aubree Duncan with Tosca joined Scott and Greg on Wednesday to talk about food safety and a supply chain update   Supply Chain Now · “Food Safety & Supply Chain Update: Mike Wasson & Aubree Duncan with Tosca”   On Thursday we published our popular Supply Chain Buzz, and Scott and Greg welcomed Jon Davis, Chief Meteorologist with Riskpulse to the podcast, who shared a weather update and how it affects the global supply chain.   Supply Chain Now · “The Supply Chain Buzz for May 26th with Special Guest Jon Davis with Riskpulse”   And on Friday, we welcomed MIchael Darden with DFM Data Corp to Supply Chain Now.   Supply Chain Now · “Michael Darden:…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…