Fearn Gupton

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

At MODEX 2026 in Atlanta, the energy was unmistakable. With thousands of supply chain professionals gathered, one theme echoed across conversations: uncertainty is no longer episodic. It’s constant and seemingly endless. In a candid discussion with Scott Luton, Pete Blair, VP of Product & Marketing at Pickle Robot, unpacked how organizations are navigating volatility, workforce challenges, and the growing role of automation in keeping operations moving.   Navigating Tariffs and a Moving Target If there’s one word defining today’s global supply chain environment, it’s unpredictability. Blair points to tariffs as a prime example; and not just their presence, but their volatility. “The biggest thing we see… is the chaos of tariffs. It’s not so much that customers have to pay tariffs or not pay tariffs, it’s that they don’t know how to plan,” Blair explains. That lack of predictability is forcing organizations to rethink their networks in real time. Companies are shifting sourcing strategies, standing up temporary distribution centers in new geographies, and even making drastic decisions about whether importing goods makes financial sense at all. What’s particularly challenging isn’t the cost itself. But rather, it’s the inability to forecast. Supply chains, while resilient, aren’t designed for abrupt swings like…