Greg White

What a week at Supply Chain Now! If you missed an episode, get a quick summary and listen here. On Monday, we published an excellent episode with Jon Gold, the VP of supply chain and customs policy at the National Retail Federation. Supply Chain Now · “The Voice of Retail: Jon Gold with the National Retail Federation”   On Tuesday, Scott & Greg welcomed two APICS legends to the podcast, Anthony “Z” Zampello & Fred Tolbert, for a lesson in S&OP fundamentals and best practices.   Supply Chain Now · “S&OP Fundamentals & Best Practices: Anthony “Z” Zampello & Fred Tolbert”   On Wednesday, we published this week’s Supply Chain Buzz, with an update on Hurricane Laura from Riskpulse Chief Meteorologist Jon Davis, and then covered the top news in supply chain with Kara Brown and Will Haraway with Lead Coverage.   Supply Chain Now · “The Supply Chain Buzz for August 24th Featuring Jon Davis, Kara Brown, & Will Haraway”   On Thursday, Greg welcomed Flourish CEO Colton Griffin to the TECHquila Sunrise podcast for a great conversation on the ins and outs of founding a tech company, the start-up life, and the cannabis industry.   Supply Chain Now…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…