Hans Moerman

At Supply Chain Now, we talk a lot about innovation, resilience, and what’s next for our industry. But behind every great conversation, great idea, and great community is something even more fundamental: curiosity. We read because we’re curious. We read to learn. We read to grow. And sometimes, we read simply because it’s fun! That’s why we created Between the Lines by Supply Chain Now, a space for our community to share what we’re reading, what’s making us think, and what we’re excited to recommend to others. This isn’t a traditional book club where everyone follows the same reading list. Instead, it’s a shared shelf, built by the Supply Chain Now team and our broader community. You’ll find business books and personal development reads alongside novels, memoirs, histories, and unexpected favorites. No required genres. No assigned chapters. Just real people sharing real recommendations. Because great books shape us in different ways. Some help us sharpen our skills. Some challenge how we see the world. Some help us slow down, escape, or recharge. And often, the most meaningful growth comes from reading something we never would have picked up on our own. With Between the Lines, our goal is to create…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…