Josh Pendrick

At MODEX 2026 in Atlanta, Scott Luton caught up with Mike Harris, VP of OMRS at Ocado Intelligent Automation, to explore how robotics, software, and evolving customer expectations are reshaping modern warehouse operations. While robots may grab the spotlight, Harris makes it clear: the real value lies beneath the surface, as in the intelligence that powers them.   Rising Expectations and the Cost-to-Serve Challenge Warehouse operators are under increasing pressure from both ends of the supply chain. Costs continue to climb, while customer expectations are rising just as quickly. “Cost to serve is continuing to increase and customers expect things faster and completely accurate” Harris explains. This dynamic creates a constant balancing act. Organizations must improve speed and accuracy while controlling costs, a challenge that requires more than incremental improvements. It demands smarter, more adaptive systems.   Flexibility and Long-Term Thinking Take Center Stage In today’s volatile environment, Harris sees a clear shift in how companies approach automation investments. “We’re finding that customers are looking to invest in technologies and partners that they want to stay with for a while,” he notes. Rather than chasing one-off solutions, organizations are prioritizing long-term partnerships and scalable platforms that can evolve with their…

Did you catch all the episodes from Supply Chain Now this week? If not, get a quick summary and listen here! We added TWO additional episodes this week starting on Saturday, July 25th. We continued our Logistics with Purpose series, sponsored by Vector Global Logistics, and welcomed Kevin Carvajal with Salesian Missions. Supply Chain Now · “Logistics with Purpose: Kevin Carvajal with Salesian Missions”     On Sunday, we featured our recent webinar, “Stand Up & Sound Off: A Conversation About Race in Industry,” and welcomed panelists Dyci Sfregola and David Burton to Supply Chain Now.   Supply Chain Now · “Stand Up & Sound Off: A Conversation About Race in Industry”     We featured another great episode in This Week in Business History on Monday, where Scott looks back at some of the biggest historical events in business history for the week ahead. This week, he spoke about the past, present, and future of the cannabis industry.   Supply Chain Now · “This Week in Business History for July 27th: The Past, Present, & Future of the Cannabis Industry”     Then on Tuesday, we shared our live-stream with Jeff Cashman of GreyOrange with our podcast audience, as…