Joyce Cruts

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now. On Monday, we released 2 new episodes! On this episode of Digital Transformers, Kevin L. Jackson discusses how Enterprise Information Management Transforms with Mark Judson. On This Week in Business History, Scott Luton shares about 10 Cities with Business Ties You Didn’t Know! On Tuesday, we released an episode of TEKTOK with host, Karin Bursa. She was accompanied by Scott Luton and supply chain pioneer, Art Mesher. On Tuesday we also released an episode of TECHquila Sunrise with host Greg White and special guest Shannon Vaillancourt, CEO of Ratelinx. On Wednesday we released Supply Chain Today and Tomorrow hosted by Scott Luton and Greg White with special guest Mike Griswold from Gartner. On Thursday, we released a replay of the Supply Chain Buzz. In this episode, hosts Greg White and Scott Luton welcomed Jordon White from Crisp and Jerry Stephens from Outlier to discuss the current state of the food and retail supply chain. We ended the week on Friday with 2 episodes! We released another Dial P for Procurement episode! Hosts Kelly Barner and Scott Luton welcomed special…

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…