Kelly Scheib

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

Listen Up! This week was full of thought leadership, industry news, and strategic insights, so make sure to catch all things Supply Chain Now right here!   On Monday, Charles Walker and Enrique Alvarez joined Scott and Greg to talk about Leadership Lessons Learned. Listen up if you’re ready to feel inspired!     On Tuesday, Mike Griswold, VP of Research at Gartner, joined our hosts Scott Luton and Greg White to discuss the top stories, news, and trends in supply chain today.     On Wednesday, Azaleah Davis joined us on the podcast to talk about how she found her way into engineering and biomechanics, the evolutionary journey aspriing leaders have to be willing to take to be their best self, and more!   If you missed Monday’s The Buzz livestream, then check out Thursdays podcast episode of the replay featuring the Lora Cecera, Founder of Supply Chain Insights, as she joins our hosts Scott and Greg to dive into the top news in supplu chain this week plus share her own incredible story and inspirational perspective.   And on Friday, we finished off with a Dial P for Procurement livestream. Tune in as hosts Kelly Barner and Scott…