Matthew Brown

It’s time for Supply Chain Now! Make sure you’re up to date on all the latest episodes, interviews, conversations, and livestreams right here!   On Monday, Tracie Ohonme & Angela Carlson with Samaritan’s Feet International joined us to talk about how their outreach has shifted due to COVID-19, leading with a servant-leader mentality, & more!     On Tuesday, Scott and Greg welcomed, VP of Client Solutions with Alloy, Logan Ensign, a business leader from an industry dynamo that is empowering companies to successfully bridge the gap between plans and reality.     On Wednesday, Mike Griswold, VP Analyst at Gartner, joined us to discuss the latest in retail supply chains from an analyst’s perspective.   On Thursday, Scott and Greg welcomed Jon Gold with NRF to share the key NRF takeaways and trade issues to keep an eye on.   On Friday, we replayed a recent livestream that kicked off our new partnership with The Assoication for Manufacturing Excellence (AME). Scott & Greg heard from Lee Alves with Simpler Consulting (an IBM Company), Jan Freyburgher with OpusWorks, Tony Spielberg with Cambridge Air Solutions, and Errette Dunn with Rever about the prevailing trends may drive manufacturing in 2021. Which was…

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…