Megan Preston Meyer

Special Guest Blog Post written by Bart A. De Muynck   The past few years have exposed just how fragile our supply chains can be. From tariff shocks to pandemic disruptions, from inflationary pressures to mounting parcel surcharges, the landscape has shifted beneath our feet. Companies that once managed logistics as a back-office function are now grappling with its role as a front-line business risk.   What’s often missed in this conversation is the role of freight audit and payment (FAP). Long considered a tactical necessity, FAP has quietly become a strategic imperative. And as I explored in the Better Supply Chains Market Radar: Freight Audit & Payment, the companies that treat it that way are the ones best equipped to weather today’s volatility.   Why FAP Has Become Mission-Critical   When tariffs can add 15–20% to input costs almost overnight, or when the elimination of the U.S. de minimis exemption threatens to reshape cross-border e-commerce, companies need more than visibility. They need real-time intelligence and agility.   Traditional FAP approaches—manual audits, siloed spreadsheets, reactive error correction—are no longer sufficient. Modern FAP platforms, powered by AI and advanced analytics, enable shippers to:   Audit with precision at scale, uncovering hidden…

At the Gartner Supply Chain Planning Summit in Denver, Scott Luton sat down with Sean Elliott, CEO of ToolsGroup, to discuss why uncertainty is no longer something supply chain leaders should fear—and how the right technology can turn volatility into advantage. Elliott brings decades of experience across supply chain execution and planning, a background that shapes his pragmatic leadership philosophy. As he noted, bad plans can cripple even the best execution environments, just as poor execution can undermine well-crafted plans. ToolsGroup’s mission sits squarely at that intersection.   What Makes ToolsGroup Different Elliott described ToolsGroup as one of the few truly probabilistic planning providers in the market. While many vendors claim probabilistic capabilities, most stop at probabilistic forecasting. ToolsGroup goes further by embedding probabilistic thinking across the full breadth of its planning technology. The company’s belief is simple but powerful: uncertainty is not the enemy—it’s an asset. Rather than chasing forecast accuracy for its own sake, ToolsGroup focuses on business outcomes. What planning organizations really care about, Elliott argued, is having the right inventory in the right place at the right time to satisfy customers. Customer satisfaction—driven by availability, pricing, and service—is the ultimate goal. Probabilistic planning enables organizations to…