Paul Bohr

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

At the 2025 Gartner Supply Chain Planning Summit in Denver, Scott Luton sat down with Fred Baumann, Senior Industry Principal at Kinaxis, one of the world’s most recognized leaders in supply chain planning and orchestration. Kinaxis has spent over four decades shaping the planning landscape and has been named to the Gartner Leaders Quadrant an extraordinary 11 consecutive times—a testament to its execution strength and long-term vision. Baumann’s role at Kinaxis centers on helping chief supply chain officers and senior leaders shape their strategic transformation roadmaps, quantify value, and build the business cases necessary to achieve breakthrough outcomes.   From Episodic Disruptions to Continuous Turbulence When asked about old and new challenges facing supply chain planning teams, Baumann observed a major shift: disruption is no longer episodic—it’s continuous. Historically, companies faced major disruptions every few years. Today, volatility and constraint-related challenges—whether driven by tariffs, sourcing changes, geopolitical shifts, or supply shortages—are unfolding weekly or even daily. This environment demands a new way of working. The speed of global business is accelerating, and uncertainty is at historic highs. As Baumann noted, organizations must now adjust their supply chains “much faster than they had to even last year.” The shift isn’t only…