Rob Lopez

Listen Up! This week was full of thought leadership, industry news, and strategic insights, so make sure to catch all things Supply Chain Now right here!   On Monday, Charles Walker and Enrique Alvarez joined Scott and Greg to talk about Leadership Lessons Learned. Listen up if you’re ready to feel inspired!     On Tuesday, Mike Griswold, VP of Research at Gartner, joined our hosts Scott Luton and Greg White to discuss the top stories, news, and trends in supply chain today.     On Wednesday, Azaleah Davis joined us on the podcast to talk about how she found her way into engineering and biomechanics, the evolutionary journey aspriing leaders have to be willing to take to be their best self, and more!   If you missed Monday’s The Buzz livestream, then check out Thursdays podcast episode of the replay featuring the Lora Cecera, Founder of Supply Chain Insights, as she joins our hosts Scott and Greg to dive into the top news in supplu chain this week plus share her own incredible story and inspirational perspective.   And on Friday, we finished off with a Dial P for Procurement livestream. Tune in as hosts Kelly Barner and Scott…

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…