Robert Giacobbe

The ecommerce industry has been steadily growing over the last few years, accelerated by the Coronavirus pandemic which led to a surge in demand for online products and services. This is great news for online retailers; however, as we know, competition online is fierce. Retailers who aren’t offering an exceptional customer experience risk losing their business to a competitor. A key part of a great customer experience is delivery and returns, and customer expectations in this area are high. 60% of consumers will buy again from a retailer if they were satisfied with the delivery. Returns are equally important and 78% of consumers consider the quality of a returns service when choosing where to shop. Customers know what they want, and they will choose stores based on where they will get the best experience. However, not all customers are the same. Offering a personalised e-commerce experience that meets customer expectations is vital in the right to acquire and retain today’s digital customer where customer loyalty is only as good as the last shopping experience. The Custom Approach to Delivery and Returns When it comes to delivery, retailers who think a “one size fits all” approach will work underestimate the needs…

Another BIG week at Supply Chain Now! If you missed an episode, get a quick summary and listen here! We added another TWO additional episodes this week starting on Saturday, August 1st. If you didn’t catch our Supply Chain Buzz livestream last week, you got another chance to see Scott and Greg cover the top news in Supply Chain on Saturday. Supply Chain Now · “The Supply Chain Buzz for July 27th: Brand Rationalization, CSCO Diversity, & More”     On Sunday, we continued our Logistics with Purpose series with a great interview with Jon Thompson with Comunidad Connect.   Supply Chain Now · “Logistics with Purpose: Jon Thompson with Comunidad Connect”     On Monday, Scott and Greg spoke with Andrea Kerr, the VP of Product Management with SpotSee, all about optimizing supply chain visibility.   Supply Chain Now · “Optimizing Supply Chain Visibility: Angela Kerr with SpotSee”     On Tuesday we had ANOTHER great new program debut! We published the first episode of the Jamin Logistics & Transportation Experience, as Jamin Alvidrez interviewed our very own, Scott Luton!   Supply Chain Now · “Adapt & Thrive: Lessons from the Air Force, Andy Griffith & Granddad with Guest…