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August 21, 2025

Hire, Onboard, Manage: Treating AI Agents Like New Team Members

Special Guest Blog Post written by Deborah Dull   Imagine it’s launch season in your supply chain, and a team of AI agents is hard at work: coordinating shipments with suppliers, allocating inventory, and handling a missed delivery. It’s hard to go a day without hearing about the latest AI headlines: new LLMs, new applications, new use cases. These discussions are part of my every day. Business leaders and IT teams are eager to explore – and they have a lot of questions… and apprehension. In these discussions, we have found one framework that lands consistently: consider AI agents like new hires, not new software.   Step 1: Hire Like You Mean It Just like hiring humans, this step is about defining what you need. The first decision is the purpose of the role: what problems are you trying to solve? Where are your people overwhelmed? Where is your business growing in coming months? From here, the next decision is to build the business case just like you would for a new headcount. For example, consider the ROI of having a digital employee who can process supplier performance data 24/7. Now, decide on the type of agent that will join…
August 21, 2020

This Week on Supply Chain Now: August 17th – 21st

Another BIG week at Supply Chain Now! If you missed an episode, get a quick summary and listen here! On Monday, we published a new episode in This Week in Business History. Scott shared the stories of a few retail legends, the birth of Motown, and more! Supply Chain Now · “This Week in Business History for August 17th: Retail & Radio Legends are Born”   We continued the Today in Manufacturing series on Tuesday as Kelly Scheib with Proterra joined Laura Madajewski, Jason Moss, and Scott on the podcast on Tuesday.   Supply Chain Now · “Serving the People Behind the Numbers: Kelly Scheib with Proterra”   On Wednesday, we published this week’s Supply Chain Buzz, where Scott and Greg shared the top supply chain stories of the week.   Supply Chain Now · “The Supply Chain Buzz for August 17th: Imports Up, Cold Chain Explosion, & Good News”   On Thursday, we shared an excellent interview on supply chain leadership as Scott & Greg spoke with Rick Blasgen, the President & CEO of CSCMP.   Supply Chain Now · “Leading the Supply Chain Industry Forward: Rick Blasgen with CSCMP”   And we wrapped up the week a little…