Silvia Judy

Stay up to date on all the latest conversations, interviews, and episodes we released this week here at Supply Chain Now. On Monday, we released 2 new episodes! On this episode of Digital Transformers, produced in partnership with TNS, host Kevin L. Jackson welcomes Praveen Rao, Managing Director with IBM, to the podcast. On This Week in Business History, host Scott W. Luton relates true stories marking notable anniversary dates this week, including the Federal Aid Highway Act of 1956, the first Chevy Corvette to be produced in 1953, & more! On Tuesday, we released an episode of TEK TOK! In this episode, host Karin Bursa dives into 6 strategies that supply chain innovators are doing now to become more resilient. On Wednesday’s episode of Supply Chain Now, Scott Luton and Kelly Barner, Host of Dial P for Procurement, dive into the friction between North Face and the oil and gas industry – an industry that supplies the substance and materials North Face needs to make its products. Despite this, North Face is concerned with protecting their brand from the potential damage of publicly associating with oil and gas, leaving them in a tough spot with regard to their supply…

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…