Troy Montgomery

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

Special Guest Blog Post written by Mark Holmes with InterSystems   A data gateway provides unified access to supply chain data from various sources, including enterprise systems, supply chain applications, data feeds, data warehouses, data lakes, data marts, and business entities. It helps companies meet their supply chain challenges head on and be ready for supply chain disruptions. Quick and easy access to live and historical data is critical for supply chain managers and practitioners, data analysts, stewards, engineers, and supply chain professionals in any industry. Here are just a few examples of industries that can benefit from a supply chain data gateway:   Fast Moving Consumer Goods and Consumer Packaged Goods In FMCG and CPG, the ability to make rapid, data-driven decisions is crucial for staying competitive in a fast-paced market. Companies can optimize their supply chain operations by using a data gateway that provides a unified and harmonized view of data. For instance, a logistics manager can monitor real-time data on inventory levels, customer orders, and transportation schedules to make better informed decisions and reduce lead times and costs while improving customer satisfaction. Healthcare In healthcare, a data gateway can improve visibility and inventory optimization by providing a…