Vernice “Flygirl” Armour

Inside the reverse logistics education gap and the economic blind spot keeping it invisible Special Guest Blog Post written by Deborah Dull   Tony Sciarrotta has been asking the same question at industry conferences for years. As the Senior Director of Circularity and Reverse Logistics at the National Retail Federation, he knows what answer he’s going to get. But he keeps asking anyway. “Anybody in here go to school for returns management, reverse logistics, circularity? Any degrees in those fields the room?” It’s rare that anyone raises their hand. “That’s what’s wrong with our industry,” Sciarrotta told me at NRF Rev this January, the first conference under NRF’s new reverse logistics banner. “We still need to fix it.”   The Numbers That Should Make Headlines Here’s what makes reverse logistics so fascinating: the scale is staggering, but the infrastructure to support it needs to be stronger. According to the National Retail Federation, American retailers processed approximately $890 billion in returns in 2024 which is roughly 17% of all retail sales – and it’s higher for ecommerce. But that number almost certainly understates reality. “We have a fragmented industry,” Sciarrotta explained. “Where are all those returns going? It has to be…

What a week at Supply Chain Now! If you missed an episode, get a quick summary and listen here. On Monday, we published an excellent episode with Jon Gold, the VP of supply chain and customs policy at the National Retail Federation. Supply Chain Now · “The Voice of Retail: Jon Gold with the National Retail Federation”   On Tuesday, Scott & Greg welcomed two APICS legends to the podcast, Anthony “Z” Zampello & Fred Tolbert, for a lesson in S&OP fundamentals and best practices.   Supply Chain Now · “S&OP Fundamentals & Best Practices: Anthony “Z” Zampello & Fred Tolbert”   On Wednesday, we published this week’s Supply Chain Buzz, with an update on Hurricane Laura from Riskpulse Chief Meteorologist Jon Davis, and then covered the top news in supply chain with Kara Brown and Will Haraway with Lead Coverage.   Supply Chain Now · “The Supply Chain Buzz for August 24th Featuring Jon Davis, Kara Brown, & Will Haraway”   On Thursday, Greg welcomed Flourish CEO Colton Griffin to the TECHquila Sunrise podcast for a great conversation on the ins and outs of founding a tech company, the start-up life, and the cannabis industry.   Supply Chain Now…