In honor of Labor Day 2021, host Scott W. Luton reflects back on his own related Eureka moment on the power of a good day’s work & the responsibility we all have when it comes to the global workforce. Scott also dives into the history of Labor Day, including a few historical notes that might just surprise you.
Our team at This Week in Business History & Supply Chain Now are very grateful to all of the wonderful & talented workers that keep us all moving forward.
More Podcast Episodes
consumer behavior
Podcast
November 17, 2025
Decoding Loyalty: What the Latest Research Reveals About Repeat Buyers
In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. Additional Links & Resources Check out all the great resources and information mentioned…
business
Podcast
February 16, 2024
The Buzz- Digital Transformers Edition Featuring Scott W. Luton and Kevin L. Jackson
The Buzz is Supply Chain Now’s regular Monday livestream, held at 12 noon ET each week. This show focuses on some of the leading stories from global supply chain and global business, always with special guests – the most important of which is the live audience! In this Digital Transformers edition of the Buzz, hosts Scott Luton and Kevin L. Jackson discussed some of the top news stories and trends in supply chain and digital transformation today. Listen in and learn more about: Mattel’s milestone year How to drive ROI in your digital transformation Sam Altman, the OpenAI CEO, and his elephant hunt as he looks to raise between 5 and 7 TRILLION dollars The answer to the age-old question: what do we need all of these super chips for anyway? And more!