Kristi Porter

written by Chris Cunnane with InterSystems   Automotive manufacturers have invested billions in digital transformation over the past two decades, achieving meaningful gains in production efficiency. Yet one area has stubbornly lagged behind: warranty cost performance. Despite advances aligned with Industry 4.0, warranty costs as a percentage of revenue have remained largely unchanged. This disconnect highlights a critical truth that while production has evolved, warranty operations have not kept pace. At the heart of the issue is a fundamental inefficiency: time. Specifically, the lag between when a warranty claim is submitted and when meaningful problem-solving begins. This delay not only drives up operational costs but also impacts customer satisfaction and brand perception.   The Hidden Complexity of Warranty Claims Warranty management is more than a back-office function. It is a complex, data-driven process involving multiple stakeholders, systems, and validation steps. Each claim requires verification of warranty coverage, assessment of the issue, and coordination across service providers, suppliers, and internal teams. Much of this process remains manual. Organizations often rely on fragmented systems, inconsistent data formats, and time-intensive validation steps such as reviewing receipts, maintenance records, and warranty agreements. These inefficiencies introduce delays that can stretch into weeks before root cause…

In today’s volatile shipping environment, balancing cost, speed, and customer expectations is no easy task. In this case study, discover how Kase, a leading omnichannel 3PL, partnered with EasyPost and leveraged Amazon Shipping to deliver faster, more reliable service, without sacrificing margins or customer experience. By integrating a flexible, scalable shipping solution in minutes, Kase unlocked new efficiencies for itself and its clients, including premium brands like Hiyo, all while navigating rising costs and shifting carrier dynamics. What You’ll Learn: How Kase achieved a 10% reduction in shipping costs without compromising service The strategy behind enabling 7-day delivery coverage and faster transit times How improved tracking transparency enhanced the customer experience Why flexible, API-driven integrations are critical for modern 3PLs How to balance cost, speed, and reliability in a rapidly changing logistics landscape The role of Amazon Shipping in expanding delivery options and scalability If you’re a 3PL, ecommerce brand, or supply chain leader navigating rising costs and increasing customer expectations, this case study offers a real-world example of how to stay competitive. Learn how to simplify operations, improve delivery performance, and create a premium post-purchase experience, without adding complexity to your tech stack. Click here to download