In this special episode of Tango Tango, host Lloyd Knight sits down with Holly Joers, President, Military and Veterans for CareSource, for an inside look at one of the most important changes impacting military families this year: TRICARE Open Season and the brand-new CareSource Military & Veterans Prime option available in Atlanta and Tampa.
Holly shares her remarkable journey—from growing up in small-town West Virginia to a distinguished civil service career across the Air Force, the F-35 program, and the Defense Health Agency—before transitioning into the mission-driven world of CareSource. Her unique background offers rare insight into how healthcare innovation, military culture, and patient-centric design come together in this groundbreaking TRICARE demonstration program.
Listeners will learn:
- What TRICARE is and who is eligible
- Why the new CareSource Prime option matters, including game-changing benefits like no referrals for in-network specialists
- How CareSource leverages decades of experience in whole-person, community-based care
- The biggest differences between this demonstration and earlier pilots, including broader provider networks and integrated care teams
- How enrollment works, why it’s fast and easy, and what beneficiaries can expect after signing up
- How military families can advocate for expanding choice to other states and regions
With TRICARE Open Season ending on December 9, this episode offers timely, practical information for retirees, families, Guard and Reserve members, and veterans who want more control, choice, and convenience in their healthcare.
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