The future of supply chain is accelerating, and on today’s episode of Supply Chain Now, hosts Scott Luton and Allison Giddens are unpacking the global trends, disruptions, and economic shifts shaping what’s next for leaders everywhere. From declining imports to AI’s growing pains, this episode cuts through the noise to bring clarity to fast-moving industry headlines. Welcome to The Buzz, powered by OMP! Scott and Allison dive into the biggest stories impacting supply chains today — and the ripple effects businesses need to prepare for. Together, they discuss: 📉 Why U.S. imports from China are falling sharply across electronics, furniture, toys, and more — and how tariffs and cooling consumer demand are reshaping sourcing strategies 🤖 The retail AI reality check: Why 95% of organizations see little ROI from AI investments, and how brittle workflows and lack of contextual intelligence are slowing progress 🔮 Top supply chain trends for 2026, including workforce and talent shortages, AI-driven transformation, and mounting geopolitical challenges 🛒 Thanksgiving meal costs drop 5%, but some items — like sweet potatoes and veggie trays — are bucking the trend with noticeable price increases 🌏 What all these signals mean for manufacturers, retailers, logistics providers, and consumers heading…

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints. Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button. This episode is hosted by Scott Luton and Tevon Taylor, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned…