< Back to Episodes
play-button-podcast
Share:

From Processing to Prevention: The Critical Topic of Returns Management with Tom Enright of Gartner

In this insightful episode from the Gartner Supply Chain Symposium 2025, Scott Luton of Supply Chain Now sits down with Tom Enright, Vice President of Retail Supply Chain at Gartner. The two dive into one of the most overlooked yet critical areas in retail logistics: returns management. Tom explains why the industry must shift from simply processing returns to preventing them—and how analytics and tech can help.

They also tackle major challenges like:

  • The rise in returns fraud and how to fight it
  • Why most companies still don’t have dedicated leaders managing returns
  • How better returns strategies can boost secondhand sales and reduce waste
  • What consumer expectations really are when it comes to e-commerce shipping
  • The growing power of marketplaces in shaping retail dynamics

Plus, Tom shares his love for golf and offers advice on navigating today’s complex supply chain landscape. Don’t miss this must-watch conversation for anyone in retail, logistics, or supply chain leadership.

 

This episode is hosted by Scott Luton, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.

 

Additional Links & Resources

Check out all the great resources and information mentioned during the show:

 

Want more Supply Chain Now?

We know you can’t get enough Supply Chain Now! Don’t miss a single episode, livestream, or webinar:

 

More Podcast Episodes

national security
play-button-podcast
podcast-blue-microphone
Podcast
April 28, 2025

Inside the Space Economy: Supply Chain, Innovation & Opportunities for All

In this episode of Supply Chain Now, Scott Luton and Kevin L. Jackson welcome Dr. David Beck of the U.S. Space Force and Richard Donaldson, entrepreneur and circularity advocate, to explore the explosive intersection of space and supply chain. From launching satellites to building sustainable infrastructure beyond Earth’s atmosphere, the conversation dives deep into what it takes to support the growing space economy—projected to reach over $1.8 trillion by 2035. Dr. Beck, a veteran technologist and branch chief at the Space Force, breaks down space logistics as a system of innovation, sustainability, and national security. The panel discusses the rise of CubeSats, the critical need for space debris cleanup, how SpaceX’s rideshare model is revolutionizing orbital logistics, and why we’re no longer preparing for the future—we’re living it.   This episode is hosted by Scott Luton and Kevin L. Jackson, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton.   Additional Links & Resources Check out all the great resources and information mentioned during the show: Watch NOW on YouTube Connect with Dr. David Beck Connect with Richard Donaldson Learn more about our hosts   Want more Supply Chain Now? We know you can’t get enough Supply Chain Now!…
supply chain leadership
play-button-podcast
podcast-blue-microphone
Podcast
September 24, 2025

Supply Chain Leadership in the Never Normal: A Power Panel of Women Rewriting the Rules

In this episode of Supply Chain Now, host Karin Bursa welcomes a powerhouse panel of women supply chain leaders who are rewriting the rules in today’s “never normal” world. Joining the discussion are Stephanie Beal, Chief Supply Chain Officer at Hasbro; Tamera Fenske, Chief Supply Chain Officer at Kimberly-Clark; Eliza Simeonova, Vice President of Global Supply for Mars Pet Nutrition; Whitney Shlesinger, Vice President of Global Planning and Logistics at McCormick; and Sylvia Wilks, Chief Supply Chain Officer at Lamb Weston.